Vanessa Williamson Email and Phone Number

Management of staff to include office and driver, while working in concordance with the Terminal Manager. Responsible for comprehensive training with new office staff in order to facilitate a cohesive and balanced operation.Oversee day to day terminal operations with direct responsibility for achieving KPIs to include operating ratio and labor/revenue.Effectively ran operation while leading a remote team during the COVID-19 PandemicConsistently exceeded company goals during time as Operations Manager.Promoted from operations trainee role 7/2017.

● Led a fleet of up to 45 OTR drivers in achieving KPIs such as safety, miles per truck, driver retention and hometime.●Use of Quallcomm , AS400 and TPI●Implementing time management skills into younger professional drivers while encouraging and maintaining a safe culture.● Conduct performance reviews, as well as disciplinary actions when needed.

● Oversee the Recruiting and Retention of Owner Operators for the Terminal, while working in concordance with the Terminal manager ●Manage up to 40 owner operators in any safety compliance issues, adhering to DOT rules and regulations, while maintaining recruiting flow of applications and processing.● Promoted From CSR in 5/2014.

Primary POC for the terminal , for inquiries regarding container delivery and shipment.Provide excellent customer service to all customers, including the logistics cycle of the customer, shipper and consignee, to exceed the customer expectations, meet demanding timetables, which in turn led to increase in business, and referrals for new lanes of business.Offer rate quotes to customers, negotiate the best way for our office to gain their business.Expertise knowledge of the GA ports system and steamship lines.

●Thoroughly review all applications sent by terminals for new owner operators for the company.● Review included but not limited to work history, driving history and CSA scores, employment verification, and ensure they meet DOT standards to operate a commercial motor vehicle. ●Daily tasks to include but not limited to: random and pre employment drug screen setup, submitting DOT inspections ,sending violations to their respective state, receive and review driver logs, process terminations when necessary.

● Provide Georgia's "at risk" Youth with Academic and Life Skills training aimed at improving the employment potential, while creating productive citizens.● Students participate in a 22week residential program, wherein supervisors lead the majority of these students to graduation, which results in those students reaching post-secondary education, Military careers, or straight into the workforce. ● Manage, and keep accountability for anywhere from 10-60 students at any given time. ● Provide non professional counseling, and on site crisis intervention, as well as individual counseling.● Conduct classes and train on a daily basis, while maintaining a safe environment for both staff and cadets .

Responsible for the supervision, security and accountability for all property attached to the regiment.Responsible to maintain and keep a current DA 1594 duty logEnsure good order is kept and all military standards are enforced during duty hours, as well as maintain policies set within the SOPSecretarial tasks are conducted throughout the duty hour, such as transferring phone calls, faxing, greeting all visitors and VIPsAlways keep a professional appearance of the main regiment entry and enforce military bearing at all times.

Train Pennsylvania Army National Guard recruits for one week prior to their Basic training combat shipment date in all skills necessary to complete basic training successfully, and maintain 85% or higher ship rate and retention for the state.Keep accountability and supervise anywhere from 10-120 soldiers at a timeConduct Physical training daily. Teach classes in a classroom style environment