Vanessa Wright Email & Phone Number

Dania Beach, FL, US

Dania Beach, Florida

• MY CURRENT RESPONSIBILITIES
• Responsible for the professional development of Sales, Online and Customer Service departments (100+ cyber "at home" agents)
• Design and deliver training sessions on company products, business practices, and other topics as needed. (GDS related training for Sabre Cruise Director, and Amadeus)
• Monitor and report on the effectiveness of current training programs.
• Conduct analysis to determine effectiveness of my training program, provides suggestions to Senior Management on improvements on training programs and implement any changes needed to streamline training.
• Serve as the Corporate Trainer for the company as a whole (company has approximately 100 at home “cyber” agents and 60 in-house agents)

West Palm Beach, Florida Area (Remote/Contractor Position)

• I will describe what I do for all my social media contracts/clients as they are fairly similar:
• I develop a unique, individually tailored social media strategy for each of my clients, using an understanding of their goals for being on social media, target demographics and brand identity.
• On Facebook I enter status updates, including photos and links. I ensure that their Business Page has a continued number of "fans". I help companies create their pages,
• On Twitter, I create and manage accounts for my clients, including developing and posting content, and following and interacting with other accounts, especially "influencers" and "thought leaders" in the client's.
• Because a Google+ presence has such a great SEO benefit, I use Google+ to share similar content to Facebook and interact with other accounts by "circling" them and interacting with their content.
• If the client has video content to share, I create a YouTube account for them and use it to post videos, respond to comments, and interact with other YouTube accounts.

Doral, Florida

*Ran scripts for user acceptance testing, in UAT & Certification environments. *Assured that the Quality Assurance agents turned in all test scripts in a timely manner.*Was the liaison between the Data Warehouse and E-commerce Team to make sure our deadlines were being met.*Trained other agents in Sabre Cruise Director, Apollo, Leisure Shopper, Amadeus and.

Doral, Fl (traveling Position)

*Negotiated shore excursion pricing and contracts as well as insurance requirements to continue business ties with Carnival's third party vendors. *Served as a liaison and was responsible for shore excursion offers to be uploaded onto the Carnival.com website. *Handled: Eastern and Western Caribbean, South America, Europe and Hawaii. *Also visited the.

Bachelor Of Education (Bed), Education/Teaching Of Individuals In Early Childhood Special Education Programs, Vpk-Kindergarten

Activities and Societies: Alumni of Alpha Omicron Pi Sorority (AOII)--Graduated Summa Cum Laude with a 4.79 GPA--National Honors Society.

Bachelor'S In Travel & Tourism Studies (Ba), Minor In Hospitality Management

Activities and Societies: Alpha Omicron Pi (Academic Sorority)