Customer Service Representative
CurrentReview tax forms for completeness adding codes, as necessary, to prepare the forms for computer input. Provide written correspondence to tax payers and their representatives regarding their accounts on notices issued.Responsibilities:- Evaluate all available information and take corrective action, such as editing codes, correct tax payer figures, and prepare tax documents for input.- Recognize indications of tax fraud; make determinations and use sound judgement concerning taxpayers' data and responses.- Initiate correspondence to taxpayer to explain what is needed to complete their tax return, explain options available to resolve their tax problem or questions, and to make sure their understand their responsibilities.