Vanessa Chong Email & Phone Number

Montreal, Qc, Ca

Montréal, Qc, Ca

Montréal, Qc, Ca

Led the Human Resources function for the Customer Experience client group.Partner closely with Head of Customer Experience and senior leaders to proactively address business issues related to organizational restructure, compensation, performance management, training and development, succession planning, employee relations, employee engagement and change management.

Montréal, Qc, Ca

Led the human resources function for the Studio client group by partnering with executive and senior leaders as a strategic business partner:• Delivered high-impact HR roadmap with critical HR activities within the Studio client group• Managed all aspects of organizational design, succession and development planning, training and development, performance management, employee relations, and labour relations. • Successfully partnered with Head of E-commerce Studio to advise and execute on organizational restructure and change management initiatives• Led performance management process with focus on skills assessment, talent development and succession planning• Increased Studio eNPS and employee engagement scores by 15% by developing and implementing employee engagement and development programs• Drove development and retention programs such as leadership co-development, mentorship, individual development plans and stay interviews

Toronto, Ontario, Ca

• HR Business Partner to C-level and senior leaders for Technology, Finance and Customer Experience client groups.• Developed programs aligned to performance management, talent management, leadership development, change management and organizational effectiveness• Led and managed the annual performance appraisal process• Analyzed work related behaviors and motivational needs of current employees using the Predictive Index Tool for management strategies and coaching purposes• Led and managed the implementation of tools such as LMS Litmos and Talent Management platform Halogen Talentspace• Managed all company trainings for Bill 90• Developed and managed the full employee life cycle onboarding program• Designed and led all employee engagement surveys• Trained and coached managers in employee development efforts• Performed data analysis, reporting, and draw recommendations for improvements• Partnered with recruiters and managers to achieve proper staffing and achieve business needs

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Professional And Personal Coach Certification (Ppcc), Coaching

Bachelor’S Degree, Major Human Resources Management | Minor Accountancy