Vanessa Glave , Crha Email & Phone Number

Laval, Quebec, Canada

Montreal, Canada Area

Administration/Reception May 2017 - Present• Communicating and collaborating with administrative agents, physicians and supporting medical team to provide satisfactory patient care services • Proactively learning new responsibilities and tasks to work both independently and as a team• Assisting in training employees and evaluating performance• Developing training guide outlining expected tasks and duties required for the position • Prioritizing patient needs according to urgency of situation and in a timely manner • Processing medical orders electronically on MUHC intranet with attention to detail• Ability to manage confidential medical information • Booking, confirming and validating appointments and maintaining medical documents (i.e. confirmation letters, insurance documents, immigration papers and CSST forms)Clerk/Data Entry March 2016 – May 2017• Accessing work software to refer to appointment lists, patient demographics and identify pertinent information from uploaded documents.• Preparing and updating patient charts prior to clinic day• Entering statistical data in medical database at the end of every period • Filing consultations and referrals, sorting and classifying medical and external documents to be sent to medical archives

Montreal, Canada Area

• Consistently delivered high quality customer service while operating cashier counter (i.e. answered questions and provided detailed information on procedures or policies)• Assisted in supervising employees to ensure operations ran smoothly• Assisted in training of newly hired employees• Dealt with and resolved customer complaints and requests• Improved problem solving and communication skills

Bachelor Of Commerce (Bcom), Major Human Resource Management, Minor Financial Reporting (Accounting)

Pre-University Program In Commerce, Main Courses: Accounting, Fundamentals Of Business, Research Methods, Intro To Macro/Micro Economics