Daniel Lafortune
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Daniel Lafortune Email & Phone Number

Business Support Systems Manager at Wajax
Location: Bois-Des-Filion, Quebec, Canada 6 work roles 3 schools
1 phone found area 514 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Current company
Role
Business Support Systems Manager
Location
Bois-Des-Filion, Quebec, Canada
Company size

Who is Daniel Lafortune? Overview

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Daniel Lafortune is listed as Business Support Systems Manager at Wajax, a with 875 employees, based in Bois-Des-Filion, Quebec, Canada. AeroLeads shows phone signal with area code 514 and a matched LinkedIn profile for Daniel Lafortune.

Daniel Lafortune previously worked as Manager, Help desk and Quality Assurance at Wajax and Hepl desk supervisor at Composant Industriel Wajax. Daniel Lafortune holds Bachelor, Business Administration from Hec Montréal.

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Wajax

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Profile bio

About Daniel Lafortune

Daniel Lafortune is a Business Support Systems Manager at Wajax. He possess expertise in inventory management, supply chain, software documentation, warehousing, analysis and 13 more skills. He is proficient in English.

Listed skills include Inventory Management, Supply Chain, Software Documentation, Warehousing, and 14 others.

Current workplace

Daniel Lafortune's current company

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Wajax
Wajax
Business Support Systems Manager
mississauga, ontario, canada
Website
Employees
875
AeroLeads page
6 roles

Daniel Lafortune work experience

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Business Support Systems Manager

Current

Montreal, Quebec, Canada

Leading a team of Business system analysts (9) supporting the different areas of our ERP system (Infor M3)Managing the same team for solution testing / documentation and continuous improvement of the business processes / ERP processes

Apr 2022 - Present

Manager, Help Desk And Quality Assurance

Montreal, Canada Area

Supervising a team of 3 help desk agents (call center) and 3 Business Intelligence analysts.Ensure that requests are completed or dispatched properly. Supervising help desk agent special projects (mostly documentation and training)Second level agents for AX4 problem Assist for translation of technical documentsVerify all completed modifications to AX system - Performs quality control testing on all modifications tested by business system analysts on the ERP system and supervise Quality assurance testing done by Help desk agent team.Manage the performance of the Help desk team, providing coaching, training and developmentIn charge of all ERP system training company wideSchedule and provide training to All ERP users (inside sales, supervisors,...)In charge of the ERP (AX) security. (Change and test security roles)ERP implementation supportSuper User in SalesForce CRM implementation projectProviding SalesForce training and support for end usersTicketing system administrator (C2).Configuring or supervising projects in C2 for Head office department request management.Leading Infor M3 implementation End user training and documentationUser security expert for M3Other tasks on the Infor M3 projects (Functional and technical), batch jobs, printers,...

Sep 2014 - Jul 2023

Hepl Desk Supervisor

Composant Industriel Wajax

Montreal, Canada Area

Supervising a team of 4 help desk agents (call center) Ensure that requests are completed or dispatched properly. Supervising help desk agent special projects (mostly documentation and training) Second level agents for AX4 problem Assist for translation of technical documents Manage the performance of the Help desk team, providing coaching, training and development In charge of all ERP system training company wide Schedule and provide training to All ERP users (inside sales, supervisors,...) In charge of the ERP (AX) security. (Change and test security roles)In charge of the security project for AX6 (2012) upgrade.In charge of the documentation and training projects for AX6 (2012)

Dec 2012 - Aug 2014

Business System Analyst - It Erp Dynamics Ax

Wajax Industrial Components Lp

Montreal, Canada Area

Analysis of user's needs to develop tools in our ERP system that would improved efficiency and performance. (specialized in supply chain and warehousing, but have expertise on the global ERP system)Creating Business case to improve ERP System (AX4.0) and to build the new ERP we should implement in 2012 (AX6).Testing and documentation of the change made to both systems. Second level of user supports on the ERP systemTraining users on the ERP system

Apr 2010 - Dec 2012

Help Desk Specialist

Kinecor Lp

Montreal, Canada Area

Participating in Microsoft AX 4.0 ERP implementation training usersresponsible of the EDI development and support on AX 4 case creation to correct error and improved system module in the ERPuser's support on the ERP (at the branch or on the phone)EDI Coordinator and user's support on old ERP system (Prophet 21)

Oct 2006 - Mar 2010

Logistic Coordinator

Montreal, Canada Area

Relying to forecast and actual demand, coordonate all Carbonated beverages shipments going to East Canada (Maritime)Communicate with different carriers to schedule shipmentsGuide employee on the shipping floor to avoid errorsRespond to special requests from different warehouses and customers with whom we were trading ( special events,...)

May 2006 - Sep 2006
Team & coworkers

Colleagues at Wajax

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3 education records

Daniel Lafortune education

Bachelor, Business Administration

specialized in operation and production management

Cegep, Human Science Administration

Cégep Bois-De-Boulogne

Education record

École Secondaire St-Sacrement
FAQ

Frequently asked questions about Daniel Lafortune

Quick answers generated from the profile data available on this page.

What company does Daniel Lafortune work for?

Daniel Lafortune works for Wajax.

What is Daniel Lafortune's role at Wajax?

Daniel Lafortune is listed as Business Support Systems Manager at Wajax.

What is Daniel Lafortune's phone number?

AeroLeads has found 1 phone signal(s) with area code 514 for Daniel Lafortune at Wajax.

Where is Daniel Lafortune based?

Daniel Lafortune is based in Bois-Des-Filion, Quebec, Canada while working with Wajax.

What companies has Daniel Lafortune worked for?

Daniel Lafortune has worked for Wajax, Composant Industriel Wajax, Wajax Industrial Components Lp, Kinecor Lp, and Coca-Cola Bottling Company United.

Who are Daniel Lafortune's colleagues at Wajax?

Daniel Lafortune's colleagues at Wajax include Elisa Flores, Jacquiline Thomas, Aiden James, Maclay Dorilas, and Sylvain Poirier.

How can I contact Daniel Lafortune?

You can use AeroLeads to view verified contact signals for Daniel Lafortune at Wajax, including work email, phone, and LinkedIn data when available.

What schools did Daniel Lafortune attend?

Daniel Lafortune holds Bachelor, Business Administration from Hec Montréal.

What skills is Daniel Lafortune known for?

Daniel Lafortune is listed with skills including Inventory Management, Supply Chain, Software Documentation, Warehousing, Analysis, Edi, Process Improvement, and Business Process Improvement.

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