Vanessa Guardado Email & Phone Number

Represented Waterloo Honda professionally and positively with guests in-person, as well as with customers over the phone and on the company's live-chat website feature; directed and escalated customers to the appropriate department and/or sales professional for their needs. Managed administrative coordination of meeting preparation, scheduling, customer bookings, and receiving and sending of mail and correspondence. Processed sales orders, invoices, and budgets into the tracking system.Completed filing of billing invoices, vehicle deals, and created files for new vehicle inventory.Faxed car purchase agreements to Insurance Companies for approvals and to gather information.Maintained office equipment and ordered office supplies and refreshment station inventory. Participated in a committee to assist with the planning and execution of charity events, Christmas/Holiday parties, and special 'Sale Day' events for the dealership.

Acted as the first point of contact for international and local customers, issuing flight tickets, assisting with award flight issues, and crediting flights to members' accounts. Received an award and recognition from senior management for deescalating a high-stress situation with a difficult customer whose experience ended on a positive note.

Maintained accountability for all supervisory duties, including scheduling staff and delegating daily responsibilities to on-duty team members. Managed cash flow, ensuring sales balanced across cash, credit, and debit transactions. Completed stock orders to ensure appropriate product levels for optimal guest experience.