Develop, maintain, and evolve organizational performance, frameworks, and strategy to drive well-informed decision-making. Collaborate across projects and teams to proactively monitor and maintain high levels of quality, accuracy, and process consistency.•Lead workflow improvements to operations systems, processes, and policies, advancing efficiencies across operations and programs teams as well as other departments.• Support the executive team in crafting effective and strategic internal communication and announcements about organization-wide changes and updates promoting transparency within the organization.• Accelerate growth within the Training, Program Support, and Ops Administrative teams. Add roles and restructure the Program Support team, growing the department by 33%, creating opportunities for internal growth, and allowing the team to provide more support services to programs. Expand the administrative team to streamline and manage operations administrative tasks and projects. To date, the operations team has grown by 50% since January 2022.

In the absence of a COO and multiple programming leadership roles, led mission-driven decision-making efforts as well as maintained critical ongoing projects and tasks during the search for replacements.• Oversaw daily activities and decision-making for the Operations and Programming Departments, including streamlining new and improved operational workflows. • Implemented new SOP, improving programming schedules in order to create a detailed programming playbook outlining KPIs for program staff.• Served in a leadership capacity for over 30 staff members.• Collaborated with HR on managing personnel management and hiring.• Worked closely with the executive team to maintain operational plans and continue implementing logistics to scale the organization nationwide.• Supported launching one new site and expanding two existing sites increasing EforAll’s impact.• Improve lines of communication between Headquarters and Program Staff, promoting transparency.• Made quick decisions to diffuse and/or contain programming and personnel issues preventing problems from escalating.• Managed the $300k operations budget.• Managed two full-time and one part-time staff member across the Training, Program Support, and Ops • Administration teams. All teams exceeded expectations in creating new materials and policies to streamline operational processes in their respective sub-departments.

Split role between creating video content for marketing EforAll’s national expansion efforts and training new staff. In addition, support the Chief Operating Officer in improving process design, as well as oversee the team managing training and providing programming support.Operations:• Collaborate with all department heads to craft effective written and video communications on organization wide changes and updates. This includes being involved with creating and implementing COVID-19 protocols.• Develop organizational processes and policies aligned with EforAll’s mission and values to increase staff productivity.• Lead and supervise a team of three staff focused on training and providing hands-on support to all of EforAll’s sites in both English and Spanish.Video Production:• Plan and execute all pre-recorded and live streamed video content from concept through scripting, pre-production, production, and post for a range of functions such as training, testimonials, events, fundraising and general promotion/marketing in English, Spanish, or Spanglish.• Collaborate with marketing, programming, technology, human resources, and advancement on video content for internal and external purposes. Ensuring all content is innovative, compelling, and connects with targeted audiences.• Define and oversee video content brand guidelines across all content.• Directed various video series improving social media engagement across multiple platforms.• Capture quality photos for social media and the website.• Oversee a team of freelance videographers who assist on various on location video projects.

Solely managed video content and national publicity for marketing EforAll’s programs and supervised marketing strategy efforts across all programs and teams. Collaborated with leadership on training documentation efforts and internal/external communication processes and improvements. • Coordinated with all EforAll department heads to produce engaging external and internal video content primarily for digital distribution.• Directed all pre-recorded and live streamed video content from concept through completion. • Professionally executed video shoots with VIP and Celebrity supporters of EforAll such as Tariq “Black Thought” Trotter, Deval Patrick, Yancey Strickler, Desh Deshpande, Bill Cummings, Jill Shah, and Brad Feld.• Improved EforAll’s Youtube channel increasing engagement over 600% in 2018. Engagement increased significantly in following years.• Spearheaded efforts to create training documentation on program management to support the organization's nationwide expansion efforts.• Lead efforts on converting in person programming to video/remote in 2020 in response to the COVID-19 pandemic; paving the way for EforAll to launch 3 new locations and 2 additional programs. As well as serving 372 entrepreneurs in launching their businesses to date.

• Provide clients with production and post production services for live events, concerts, podcasts, web/TV series, short films, corporate, wedding and music videos. • Clients: Northshore Magazine, Pixability, Comcast Sportsnet, & “Allston Xmas” (web series).

Worked closely with the C level executive team, internal communications, HR, and marketing to formulate messaging to keep employees informed via the medium of video.• Assisted with conceptualizing, scripting, designing, and coordinating the production of content for training, HR recruiting, and global communications for internal and external (social media) purposes.• Set up and operated cameras (Sony EX1 and Sony A7SII), lighting, and audio equipment.• Operated robotic cameras and/or run audio board during live streamed webcast events.• Edited raw video, selected music, designed visual effects, and created graphics.• Ensured video content is available in a variety of formats.• Maintained, repaired, and troubleshot equipment as needed.

• Produced the award winning monthly news magazine program, "The WMCT Magazine". Responsible for generating & developing story ideas, scheduling production shoots, shooting (primarily on Canon XA20), lighting, conducting interviews, directing talent, overseeing production crew, creating scripts from collected footage, editing, color correcting, selecting and/or composing music, creating graphics & animations. Encoded and exported for broadcast and the web. Utilized social media to promote programs and engage with viewers.• Modernized graphics, green screen virtual backdrops, and opening motion graphic sequences for several other WMCT-TV programs.• Effectively troubleshot, repaired, and maintained all edit stations; significantly cutting IT costs.• Assisted with researching and purchasing new equipment.

• Collected demographic, insurance, and clinical information from new patients. • Scheduled evaluations with appropriate clinical staff. • Registered patients in computer system, obtained insurance benefits and authorizations. • Other responsibilities included scheduling follow up appointments, calling in medications, basic organizational tasks, communicating messages between clinical staff and patients.