Lead a team of four Account Managers to ensure operational excellence. Identify and hire top talent, and motivate the team through frequent communication, coaching, and strategic direction. Collaborate frequently with President and Vice President to develop and introduce new services, as well as improve and promote current service offerings. Continuously build out, refine, and implement internal processes to identify gaps in procedures and enhance operational efficiency. Oversee the creation and development of agency’s email marketing campaigns, content marketing, and social media strategies. Compile internal reports, and monitor and analyze KPI’s to determine performance of marketing initiatives.

Was the main point of contact for over 75+ client accounts, developing and nurturing client relationships through clear and timely communication. Oversaw and managed the strategic development of client SEM campaigns, including but not limited to SEO & PPC. Collaborated with internal teams to monitor, track, and report on project milestones and deliverables.

Supported in the execution of digital marketing campaigns by managing coordination, timelines, and delivery of creative assets across paid channels. Proactively recommended improvements based on findings and best practices, including but not limited to: account structure, creative messaging and A/B tests.

Managed all daily operations of the store including a team of six employees. Created email marketing campaigns, instore marketing and promotional materials (brochures, flyers, coupons, etc.) and liaised with other local businesses to cross promote services.

Travelled across Canada to various locations operating a pop-up fitting boutique for Air Canada's unveiling of their new uniforms in partnership with Unisync. Providing a highly unique and professional fitting experience.

Assigned to DIESEL brand to specifically build and maintain customer relationships through clienteling. Worked closely with vendor to review sales goals and maintained brand consistency in the shop according to styling booklets and plan-o-grams.

Managed the website development during the first year it was brought online, creating a strong online foundation and setting the tone for future development.