Managed the direction, coordination, and performance of all site security officers. Identified, recruited, trained, and developed new talent. Enforced consistency in policy and procedural implementation. Spearheaded policy renovation and enforcement for effective client security response. Assisted customers and partners in implementing department-wide software transitioning. Proficient in managing technical security software: emergency alarm systems, camera surveillance, and global incident management. Strong administrative utilizing Microsoft Office, solution-based intervention, and critical thinking.

Troubleshooted and supported technical teams to identify potential issues and facilitated solutions for the customer. Delivered timely, accurate information and reports requested by the client, managers, and partners. Oversaw various technical systems that assisted with facility alarms, emergency response, critical incidents, access control, and investigation support. Facilitated open communication to bridge the gap between the customer and business peers to ensure consistent overall satisfaction. Implemented global and site security procedures, process controls, and practices including report preparations and data entry. Processed incoming and outgoing site entry requests, maintained employee and visitor databases, and preserved computerized access control software.

Provided customer service to clients by carrying out safety, security, and emergency response procedures. Actively monitored and responded to incoming requests for assistance and assess potential risks, dangers, and incidents that may have disrupted the employees’ well-being, safety, and business continuity. Tracked current events and prepared daily reports that contributed to analytical products. Conducted extensive open-source research using a broad range of tools and resources applying in-depth knowledge of concepts, theories, and practices of intelligence and threat management. Adhered to stakeholder feedback, advanced, and drive clarity on program objectives. Conducted briefings for a variety of levels of customers as requested. Supported investigations through the collection and analysis of intelligence-related threats from external sources and internal sources. Supported travel and events with intelligence software that identified risks, threats, and other information before travel.

Oversaw a university residence hall that occupied 500+ the first year, upper division, athletes, and international students. Hired, trained, and supervised over 50 Resident Advisors (RA) to implement community initiatives and safety management. Promoted safety and security through the development of staff on-call scheduling and facility walk-throughs. Served as a Coordinator of campus area on-call duty coverage that consisted of 3,000+ students and assisted with crisis intervention such as suicide attempts, sexual assault, alcohol, drugs, and hospitalizations. Increased awareness, inclusion, and belonging of various identities by implementing educational programming and training. Developed a security program and coordinated emergency procedures such as power outages, fire drills, medical emergencies, bomb threats, etc. Utilized assessment and benchmarking survey data to lead evidence-based enhancements in the development of the community, program management, facilities, wellness, and support services for clients and the company.

Recruited and oversaw a Living Learning Community of 30+ female-identified students of color to assist in retaining first-year students. Supervised 15+ Resident Assistants and Desk Receptionists. Served on a campus-wide on-call rotation to serve 1800+ with facility needs, crisis intervention, and emergency response. Instructed a university 101 course that assisted first-year students with transitioning into a university environment and daily routine. Facilitated weekly staff meetings to bridge the gap between senior and student leadership to share issues and solutions with the building and campus community. Conducted daily facility and safety inspections, enforced policy and safety procedures, and was readily available for client assistance and concerns.

Assisted in the recruitment of prospective clients for an early talent advising/mentoring program. Organized and presented in various seminars for clients/customers sourcing events. Assisted in the instruction of the required early talent university course. Facilitated ongoing training and mentorship for early talent clients.