Team Lead- Specializing in Client Training and Education

Examity came as a direct result of marketplace needs. There was no cost-effective way for universities, corporations and K-12 systems to maintain test integrity. Examity’s robust software and global proctoring capabilities are ideal for volume exam-givers. Around-the-clock service coupled with extreme flexibility and transparency enables constituents to prefer Examity over all others. The company offers it all: authentication, live proctoring and record & review options, LTI integration with… Show more Examity came as a direct result of marketplace needs. There was no cost-effective way for universities, corporations and K-12 systems to maintain test integrity. Examity’s robust software and global proctoring capabilities are ideal for volume exam-givers. Around-the-clock service coupled with extreme flexibility and transparency enables constituents to prefer Examity over all others. The company offers it all: authentication, live proctoring and record & review options, LTI integration with all LMS systems and proprietary testing software. It supports affordable training and education and that is reflective in all projects and pricing Show less

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As a Customer Success Manager I am a client-facing resource for enterprise-level accounts delivering consultative account management. My role encompasses ongoing program guidance, business strategy and transformation advice, and overall account portfolio management and oversight. As a customer advocate, I am the primary point of contact responsible for orchestrating all program goals to deliver a superior client experience. * Develop trusted relationships with key stakeholders and… Show more As a Customer Success Manager I am a client-facing resource for enterprise-level accounts delivering consultative account management. My role encompasses ongoing program guidance, business strategy and transformation advice, and overall account portfolio management and oversight. As a customer advocate, I am the primary point of contact responsible for orchestrating all program goals to deliver a superior client experience. * Develop trusted relationships with key stakeholders and decision makers, understanding and responding to customer needs.* Facilitate weekly/bi-weekly/monthly meetings effectively, setting clear goals and expectations, and documenting discussions and next steps with where my clients are at with their program goals.* Responsible for engaging cross-functional resources both internally and with customer organizations to solve problems.* Responsible for seeking out and embracing feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.* Responsible for understanding and explaining features and benefits of the product line as it relates to customer needs.* Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.*Work closely with the Customer Support Teams to manage technical cases and ensure correct priority/focus is given to each issue.* Collaborate with internal technical teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips and other actions. * Facilitate quarterly business reviews Show less

As a Program Manager, I am responsible for supporting CIO Executive Council’s Leadership Development Program, Pathways. I am a Producer/Manager/Host for virtual learning opportunities utilizing Adobe Connect. My responsibilities include market research, competitive analysis, and maintaining relationships with current Pathways participants. I am responsible for managing and growing multiple programs within the CIO Executive Council's Leadership Development Program, Pathways. I work closely with… Show more As a Program Manager, I am responsible for supporting CIO Executive Council’s Leadership Development Program, Pathways. I am a Producer/Manager/Host for virtual learning opportunities utilizing Adobe Connect. My responsibilities include market research, competitive analysis, and maintaining relationships with current Pathways participants. I am responsible for managing and growing multiple programs within the CIO Executive Council's Leadership Development Program, Pathways. I work closely with a few key partners in delivering superior offerings to our members and further developing opportunities by expanding this relationship.Prior to my new role of managing one of Pathways newest offerings, I have had the opportunity to manage every program in Pathways. There are four main programs in Pathways: Group Mentoring, Mapping Your Leadership Journey, Leading Change and Executive Coaching. While managing the mentoring and coaching program I developed relationships with and recruited CIOs and CTOs and other high level IT executives, to share their knowledge and experience with up and coming IT professionals enrolled in the Pathways Program. I was directly responsible for managing and overseeing those components of the Pathways Leadership Development Program. Currently I am managing our Leading Change offering and Mapping Your Leadership Journey offering,where I work closely with a few key partners in delivering superior offerings to our members and further developing opportunities by expanding this relationship. Show less