Vanessa Nickisher Email & Phone Number

United States

Tampa/St. Petersburg, Florida Area

April 2011 to PresentImplementation Account Manager(Optum formerly Helios, formerly PMSI)-Achieved successful onboarding of clients onto Optum's proprietary reporting tool used for NGHP Mandatory Insurer Reporting to the Centers of Medicare and Medicaid Services.-Responsible for providing training sessions to all newly implemented clients-Support sales and operations through various training and demonstration presentations-Assist clients with any regulatory and system… Show more April 2011 to PresentImplementation Account Manager(Optum formerly Helios, formerly PMSI)-Achieved successful onboarding of clients onto Optum's proprietary reporting tool used for NGHP Mandatory Insurer Reporting to the Centers of Medicare and Medicaid Services.-Responsible for providing training sessions to all newly implemented clients-Support sales and operations through various training and demonstration presentations-Assist clients with any regulatory and system questions-Coordinate testing efforts for onboarding of clientsJune 2006 to April 2011Senior Business Analyst(Optum formerly Helios, formerly PMSI)-Achieved successful implementation of workers’compensation clients onto billing system and for state reporting in the states of jurisdictions of Florida, California and Texas -Collaborated with business team and development to guide projects through complete development life cycle-Selected by management to serve as state reporting and billing subject matter expert on Client Implementations Team-Instrumental in creating and implementing standardized documentation and communication for client implementations-Supported strategic initiatives by working directly with Director of Governmental Affairs, external Business Partners and Governmental Agencies to facilitate State Reporting regulatory mandates. Show less

-Maintain and negotiate 3rd party bodily injury claims with attorneys; -Manage claims requiring extensive coverage investigation; -Train newly hired claims associates; -Coordinate appraisal setup of property damage claims; -Liaison between customer and repair facility;- Utilize Spanish-speaking abilities to assist customers. -Elected by management to participate in leader shift committee-Implemented 3rd Party Bodily Injury Negotiation Training Class-Trained… Show more -Maintain and negotiate 3rd party bodily injury claims with attorneys; -Manage claims requiring extensive coverage investigation; -Train newly hired claims associates; -Coordinate appraisal setup of property damage claims; -Liaison between customer and repair facility;- Utilize Spanish-speaking abilities to assist customers. -Elected by management to participate in leader shift committee-Implemented 3rd Party Bodily Injury Negotiation Training Class-Trained and mentor newly hired claims associates-Elected by management to head up a customer contact task force-Elected by peers to lead the “Fish Team”, a moral/team building group Show less

-Promoted to senior claims representative and handled claims warranting extensive handling; -Continual effort to seek quick and accurate claims resolution; -Responsible for maintaining inventory of 3rd party bodily injury claims; -Authorized to handle claims payment up to $10k; -Responsible for $3 million in claims payment per annum; -Proficient in writing property damage estimates; -Provided mentor support system for newly hired claims associates; -Worked in… Show more -Promoted to senior claims representative and handled claims warranting extensive handling; -Continual effort to seek quick and accurate claims resolution; -Responsible for maintaining inventory of 3rd party bodily injury claims; -Authorized to handle claims payment up to $10k; -Responsible for $3 million in claims payment per annum; -Proficient in writing property damage estimates; -Provided mentor support system for newly hired claims associates; -Worked in partnership with management to accomplish monthly key measure goals; -Utilized Spanish-speaking abilities to assist customers.-Centralized Loss Reporting Unit team lead-Managed current inventory system-Accomplished key measure goals with management-Trained newly hired claims associates-Elected by peers to lead process steering committee Show less

Bachelor Of Science - Bs, Business Administration And Management, General

Associates, Business Administration

Activities and Societies: Deans List, Volleyball Team