Vanessa Pollard Email & Phone Number

Digital commerce solutions, purpose-built to accelerate growth for the world's leading brands. Your partner in digital commerce excellence.• Responsible for ensuring clients are deriving maximum value from their subscription.• Responsible for supporting the servicing of a portfolio of Consumer and Professional manufacturer clients.• Key point of contact for clients responsible for delivering core insights missions.• Supporting clients with delivery of relevant, actionable… Show more Digital commerce solutions, purpose-built to accelerate growth for the world's leading brands. Your partner in digital commerce excellence.• Responsible for ensuring clients are deriving maximum value from their subscription.• Responsible for supporting the servicing of a portfolio of Consumer and Professional manufacturer clients.• Key point of contact for clients responsible for delivering core insights missions.• Supporting clients with delivery of relevant, actionable, performance enhancing insights, leveraging their subscribed solutions to achieve their objectives.• Enabling clients to win, by placing eCom best practice and expertise at the heart of all engagements.• Collaborating with stakeholders externally and internally, to deliver a consistent and alignedinsights experience for clients.• Ensuring customer satisfaction, leading to contract renewal and expansion.• Delivering and capturing tangible 'value generation' for customer satisfaction.• Identifying opportunities for expansion and proactively working with sales.• Defining and delivering client insight support plan, placing value at the heart of everything.• Developing and maintaining relationships with key clients stakeholders such as eg eCom Managers, Global & Market SPOCs, Account Managers, eContent Managers.• Promoting and delivering a professional service, in-depth analysis and recommendations of ahigh standard - both in content and delivery.• Coordinating and collaborating internally and externally for consistency of approach across markets/regions.• Monitoring customer satisfaction; working with account managers and program managers to proactively identify and address customer questions and issues.• Voice of the customer internally for other Edge functions. • Coaching and mentoring junior colleagues. Show less

Remote

Globally leading provider of big data, predictive analytics and forward-looking insights to help FMCG/CPG, retail and media companies grow.Role Overview:A crucial member of the Client Growth Delivered team, utilising extensive industry knowledge to provide valuable insights to clients. Using an innovative and analytical mindset to grow clients' business through inspiring insight and superb engagement to deliver all-round excellent service.Main… Show more Globally leading provider of big data, predictive analytics and forward-looking insights to help FMCG/CPG, retail and media companies grow.Role Overview:A crucial member of the Client Growth Delivered team, utilising extensive industry knowledge to provide valuable insights to clients. Using an innovative and analytical mindset to grow clients' business through inspiring insight and superb engagement to deliver all-round excellent service.Main Responsibilities:• Coordinating, executing, analysing and presenting findings from a variety of insight projects commissioned by the client. Positioning in an influential manner, recommendations, actions and quantified new opportunities.• Creatively cutting through data and clutter to identify what is most important to the client.• Understanding and articulating the ‘value’ of the full range of IRI Group services, including Analytics, Shopper, Field and Technology Solutions.• Acting as a business consultant leveraging the breadth of IRI solutions in the pursuit of delivering business growth and efficiencies.• Commercial responsibility for the day to day financial and contractual management of a portfolio of clients.• Driving engagement and penetration of IRI across all client functions through the execution of effective engagement strategies.• Developing and leveraging strong, collaborative relationships with external and internal stakeholders and working closely with other IRI functions to deliver an all-round positive client experience.• First point of contact for clients on day to day issues and championing the clients need within the wider IRI organisation.• Responsible for updating all business performance metrics and accurate financial reporting. Show less

Leeds

Leading global information & measurement company, providing market research, insights & data about what people watch, listen to & buy.• Partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. • Working with clients to build partnerships to better understand client business priorities and information needs. • Using this knowledge to develop in-depth analytics and create compelling stories… Show more Leading global information & measurement company, providing market research, insights & data about what people watch, listen to & buy.• Partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. • Working with clients to build partnerships to better understand client business priorities and information needs. • Using this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth. • Delivering pertinent analytical insights & presentations. Responding to client briefs through rigorous analysis, grounded implications and actionable recommendations. • Developing and leveraging Nielsen thought leadership to provide sound context for your insights & recommendations.• Partnering with other Nielsen experts to address business issues.• Working closely with the Nielsen sales team identifying unmet client business needs and opportunities for new business & sales opportunities. • Training and up-skilling new team members & clients Show less

Berkshire

One of the largest food wholesalers in the UK.• Category management; biscuits, pickles, chutneys, relishes, olives.• Category executive for all of impulse, snacking, drinks, accompaniments, soups and savoury ingredients.• Working with Commercial Category Managers to deliver category strategies, achieve category KPIs and commercial business strategy.• Generating insight for range reviews• Managing the Smartflow process for own brand innovation and range gaps… Show more One of the largest food wholesalers in the UK.• Category management; biscuits, pickles, chutneys, relishes, olives.• Category executive for all of impulse, snacking, drinks, accompaniments, soups and savoury ingredients.• Working with Commercial Category Managers to deliver category strategies, achieve category KPIs and commercial business strategy.• Generating insight for range reviews• Managing the Smartflow process for own brand innovation and range gaps. • Completion of competitor reviews and customer research requirements to ensure range is fit for multi-channel/sector customers including ensuring bespoke, local & regional needs are fulfilled.• Using collateral assets and their execution through the Campaign & activation team. Providing the assets for the B2B team to execute effectively with sales & customers.• Identifying and driving opportunities for both Own Brand and Branded to support the “Best of Both” proposition using existing product strategies and NPD.• Executing category strategy & ease of shop through marketing collateral • Working with CDMs with the management of core own brand product within category to ensure quality of products remain in line with agreed product quality benchmarks and all packaging has the correct identity and is compliant with current legislation. Show less

Leeds, United Kingdom

Online sports nutrition & supplements brand & retailer. • Overseeing customer relationship management; from customer services and service level agreements to promotions.• Managing digital marketing; from social media interactivity, newsletter campaigns and content creation to PPC and SEO.• Supply chain relationship management including sourcing, purchasing and negotiating with suppliers.• Managing budgets and margins and working with the financial team to monitor cost… Show more Online sports nutrition & supplements brand & retailer. • Overseeing customer relationship management; from customer services and service level agreements to promotions.• Managing digital marketing; from social media interactivity, newsletter campaigns and content creation to PPC and SEO.• Supply chain relationship management including sourcing, purchasing and negotiating with suppliers.• Managing budgets and margins and working with the financial team to monitor cost effectiveness of resources. • Monitoring performance against targets as well as monitoring competition and market analysis.• Collaborating with the managing director on objectives, strategy and implementation as well as reviewing and presenting suggestions for improved operational efficiency.• Managing customer services and warehouse employees; offering support, direction and advising best practice to drive optimal performance as well as mentoring apprentices and new starters.• Working on business development opportunities from sourcing of unique products to identifying potential brand partners and brand publicity opportunities.• Developing and implementing a brand re-design to improve brand reach including managing and collaborating with web designers/developers to design, create and implement a re-branded website & product packaging.• Project managing the research, development & manufacturing of new products to expand the brand range. Coordinating and liaising with overseas manufacturers, designers and logistics colleagues to manage the effective completion of the project within set timelines. Show less

Leeds, United Kingdom

Sports nutrition & supplements wholesaler. • Planning, developing and running public relations events, brand and store launches, sponsorships.• Web content creation and management.• Planning, developing and implementing web development, digital and social marketing campaigns.• Gaining rounded experience working in a fast-paced marketing department working closely with different functions from across the business from operations, business development, public relations, online… Show more Sports nutrition & supplements wholesaler. • Planning, developing and running public relations events, brand and store launches, sponsorships.• Web content creation and management.• Planning, developing and implementing web development, digital and social marketing campaigns.• Gaining rounded experience working in a fast-paced marketing department working closely with different functions from across the business from operations, business development, public relations, online marketing and customer service.• Working closely with industry networks and contacts, attending industry events and conferences to improve business development and increase brand awareness and engagement.• Working with a wide range of business software from digital design to integrated business management systems, enterprise resource planning software and e-commerce web applications.• Required and developed a strong understanding of marketing methods (both digital and non-digital) as well as an interest for online marketing with social media experience.• Required ability and flexibility to integrate and adapt to a fast paced environment with a dynamic forward thinking team. Show less

Bachelor Of Science (Bsc), Management, High 2:1

Activities and Societies: LUBSoc (Leeds University Business School Society)

A Level, A*, A*, A