Senior Customer Success Analyst responsible for client onboarding, post-sales support, training implementation and refreshers, KPI management to identify gaps and improvements in the product to enhance the customer experience with the platform, lead analysis for maintaining the customer journey, and product testing to identify areas for improvement. Key account manager.

Strategic planning analyst focused on digital, working on the development and maintenance of digital tools such as chatbots, digital agents, and portals, data analysis, and KPI control, leading projects and implementations in the digital collections area. Analysis and maintenance of billing, including dispatch management, sending controls, metric definition, results tracking, and continuous process improvements. Importing and automating mailings, implementing results-oriented enhancements… Show more Strategic planning analyst focused on digital, working on the development and maintenance of digital tools such as chatbots, digital agents, and portals, data analysis, and KPI control, leading projects and implementations in the digital collections area. Analysis and maintenance of billing, including dispatch management, sending controls, metric definition, results tracking, and continuous process improvements. Importing and automating mailings, implementing results-oriented enhancements, monitoring campaigns, and defining approaches for digital collections. Show less

Management of a customer service team through digital channels with a focus on customer experience and financial goals, responsible for administrative routines such as proposal tracking, customer interactions, and coordination with other departments. Responsibilities include monitoring, applying feedback, attendance control, ABS and SLA management, KPI tracking, developing and implementing training, analyzing portfolios, and creating campaigns for performance improvement. Experience in managing… Show more Management of a customer service team through digital channels with a focus on customer experience and financial goals, responsible for administrative routines such as proposal tracking, customer interactions, and coordination with other departments. Responsibilities include monitoring, applying feedback, attendance control, ABS and SLA management, KPI tracking, developing and implementing training, analyzing portfolios, and creating campaigns for performance improvement. Experience in managing hybrid service for 12 institutions, including banks, financial companies, and retailers. Show less

Atendimento aos cliente para negociação de débitos bancários via canais digitais

Involvement in compliance routines such as AML/CFT analyses, control and monitoring of orders, day trade operations monitoring, monitoring and analysis of regulations, mapping of resolutions, regulations, and official communications from regulatory bodies like SUSEP, CVM, ANBIMA, and BCB, reporting and communication to Apimec, handling Due Diligence requests for broker qualification and fund distribution, along with other compliance routines and anti-money laundering measures.

Work in the labor area performing various functions, including preparation and management of hearing agendas, procedures for obtaining permits, document filing, drafting legal documents and electronic petitions, external diligences at the labor court for case reviews and document retrieval, and scheduling of deadline compliance.