Vanessa Safie Email & Phone Number

Raleigh-Durham, North Carolina Area

In the Birth Doula role I correspond with, support, and attend clients births as well as serving as team lead for the 2 doula team each client gets.▪ Supporting clients in pregnancy with evidence based information, guidance, and physical as well as emotional supportAs an Executive Assistant, I provide essential support to the agency owner by answering email inquiries, collaborating with team members, maintaining mailing lists, and, creating marketing materials.▪ Perform maintenance on client profiles and send updates of hours for services purchased▪ Respond to and resolve customer issues and inquiries promptly▪ Keep abreast and schedule client intake calls for owners; manage and cancel those appointments as needs change▪ Perform website maintenance, adding new services, and removing team members as needed using Squarespace▪ Create content using Canva to post to social media accounts for class and service advertising▪ Create and present slide decks for classes, support groups, and monthly client centered groups in ahybrid Zoom / in-person environment▪ Correspond with clients and customers as to their services, classes they’ve signed up for, and questions▪ Recruit expert speakers to share evidence based information for pregnant families to help them feel empowered to make decisions for themselves and their families▪ Act as a touchpoint for colleagues as it pertains to abortion resources▪ Participate in the hiring process including conducting interviews

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Fulfilled a key role contributing to the efficiency and productivity of office operations at this state agencythat manages the delivery of health and human-related services for all North Carolinians, executing a broad spectrum of responsibilities that includes communications, data entry, and documentation management.▪ Addressed inbound telephone calls, taking messages and routing callers to the appropriate department▪ Collected, compiled, and entered data and information into Microsoft Excel, enabling management to identify trends and develop analytics that provide insight into operations▪ Coordinated and lead the presentation of information to the management team, as well as to the directors of multiple hospital departments▪ Processed all admissions-related documentation, engaging in the review of all papers for accuracy and completeness▪ Supports the administrative staff in a variety of tasks, as needed▪ Implemented more up-to date methods of data collection and sharing to improve trend predictionsfor needs and allow for collaboration from neighboring facilities

Miami/Fort Lauderdale Area

Ensured the overall quality of the customer experience at this bakery, safeguarding the reputation of the business in a challenging and highly competitive market. Filled customer orders quickly and accurately, performing visual checks to ensure compliance by all baked goods with quality standards. Engaged with customers to build lasting relationships of trust and confidence, sparking increased referrals, repeat business, and sales.Executed a variety of back-office functions, including conducting inventory for suppliers and leading the training and mentoring of new employees.

Miami Beach, Fl

Served in a dual role with this leading provider of security assessment and penetration testing products and services.As Client Relations Coordinator, led sales enablement and channel partner support responsibilities. Facilitated the flow of key information and communications with a global network of resellers relating to sales leads, pricing, and invoices.Provided prompt replies to customer service inquiries regarding company’s portfolio of products and services; authored sales correspondence for distribution to domestic and international accounts.Engaged in the design of sales and marketing collateral for each product and service line, showcasing the specifications and competitive advantages of each offering.Coordinated the logistics of sales meetings and other events on behalf of the CEO and other staff members.As Administrative Assistant, provided key support to the Office Manager in the administration of customer communications, office supply procurement, correspondence and invoicing, filing, and event/meeting planning.Coordinated and led background checks and due diligence on prospective clients to ensure compliance with federal regulatory requirements governing exports.

Personal Banker, Promoted from Service Officer and TellerA demonstrated record of success and achievement at this investment banking and financial services corporation, marked by a series of promotions to positions of increased influence, authority, and accountability.As Personal Banker, engaged in outbound sales to drive revenue growth, establishing new business relationships and positioning the company as a trusted partner invested in community growth. Developed a solid book of business encompassing personal and business accounts, identifying opportunities for cross-sales to deepen account penetration. At all times, maintained compliance with all applicable banking and financial services regulations.As Teller and Service Officer, served a key customer-facing role, greeting clients, answering questions, and fostering a welcoming environment. Led the coaching of employees on the details of sales and incentive programs, and provided general support to sales operations, facilitating the achievement of revenue targets.

Key Biscayne, Fl

Receptionist and Managerial responsibilities included but were not limited to: Managing reception operations beginning with appointment setting and following through to the end of the clients visit. Maintaining a high level of customer service and satisfaction at all times by keeping a pristine location and promoting team building for the staff. Keeping meticulous inventory and transaction records for accounting and service tracking purposes. Allowing open lines of communication in order to keep a staff of 6 working happily and efficiently. Calculating and issuing payroll in a timely manner at the end of each week. Following through with owner requests and policies with no supervision . Supervising maintenance and cleaning operations of the salon before opening and after closing each day. Making deposits, keeping them accurately recorded and keeping all invoices paid and on time.

Aa, English

Technical Certificate, Paralegal Studies