With over 13 years at Australian Unity, my journey from Service Desk Technician to Knowledge Technician honed my ICT expertise and active listening skills. Australian Unity benefited from my effective technical support and customer service fundamentals, allowing us to significantly enhance user experiences. My certifications in listening and service desk operations reflect my commitment to excellence. Our team's values align with providing compassionate support, and I'm driven to contribute to an environment that thrives on shared knowledge and mutual respect.