Established in November 2022, the BWINH Inc. is a 501c3 nonprofit that is engaged in leading a range of initiatives aimed at alleviating the harsh effects of racism, sexism, and gender discrimination, with a specific emphasis on the Black community in New Hampshire and neighboring states. In our pursuit of this goal, we are dedicated to showcasing the rich cultural diversity amongst the local Black community. Simultaneously, we endeavor to convey the message that New Hampshire is a welcoming… Show more Established in November 2022, the BWINH Inc. is a 501c3 nonprofit that is engaged in leading a range of initiatives aimed at alleviating the harsh effects of racism, sexism, and gender discrimination, with a specific emphasis on the Black community in New Hampshire and neighboring states. In our pursuit of this goal, we are dedicated to showcasing the rich cultural diversity amongst the local Black community. Simultaneously, we endeavor to convey the message that New Hampshire is a welcoming andsafe state for the Black community. We desire to collaborate closely with local community organizations and leaders to achieve these goals.The main initiative of BWINH Inc. is to raise awareness about the Black Womxn In New Hampshire Social Club. Our aim is to ensure that every Black womxn (women, femmes, and nonbinary people) in New England is aware that there is a community that stands ready to uplift and support them. Furthermore, we are dedicated to securing the necessary funds and resources to establish a physical location for our social club so we can create even more opportunities for our Socialites to connect with one another. Show less

At the Black Womxn in New Hampshire Social Club, we are dedicated to creating a safe, secure, and sacred space that is inviting and warm for all Black women and femmes. Our mission is to nurture a vibrant community where creativity, knowledge, and ideas flourish, leaving a lasting legacy for generations to come. Drawing inspiration from our aunties, ancestors, and elders, we strive to enable the next generations of Black women and femmes to achieve personal growth.Our core values center… Show more At the Black Womxn in New Hampshire Social Club, we are dedicated to creating a safe, secure, and sacred space that is inviting and warm for all Black women and femmes. Our mission is to nurture a vibrant community where creativity, knowledge, and ideas flourish, leaving a lasting legacy for generations to come. Drawing inspiration from our aunties, ancestors, and elders, we strive to enable the next generations of Black women and femmes to achieve personal growth.Our core values center around connection, solidarity, empathy, service, and self care, making us a powerhouse of support and strength for our membership community. By fostering an environment of inclusivity and intersectionality, we aim to be the first private social club in Northern New England that caters specifically to the unique needs and aspirations of Black women and femmes. Together, we will forge a path towards greatness, creating opportunities for each member to thrive and make a lasting impact on our community and beyond. Show less

Employees want their employer to provide a workplace experience that matches what they’ve come to expect as customers and in other areas of their life: meaningful, personalized, user-friendly and digital. And just as customers can be swayed by their experience with a company, so can employees.​The war for talent is more contentious than ever which means employers must raise their game if they want to satisfy their employees before they jump ship. Employees today have higher expectations… Show more Employees want their employer to provide a workplace experience that matches what they’ve come to expect as customers and in other areas of their life: meaningful, personalized, user-friendly and digital. And just as customers can be swayed by their experience with a company, so can employees.​The war for talent is more contentious than ever which means employers must raise their game if they want to satisfy their employees before they jump ship. Employees today have higher expectations and demand more from their employers.​Increased happiness leads to increased performance. Simply put, happy employees are more productive at work. They are more innovative and collaborative. Studies show that companies see an increase in annual revenues and a reduction in operating costs when they focus on employee experience efforts. Show less

The #HireBlack initiative was launched in June of 2020, and has strategic goals to accomplish the following:(1) Help 10,000+ Black womxn get trained, hired, or promoted.(2) Empower women to evolve into the best versions of themselves and become the greatest professionals that they can be. From the media/entertainment industry, tech, legal, real estate, finance and so much more we’ve built a community of over ONE THOUSAND women strong. And created a safe space for us to exchange… Show more The #HireBlack initiative was launched in June of 2020, and has strategic goals to accomplish the following:(1) Help 10,000+ Black womxn get trained, hired, or promoted.(2) Empower women to evolve into the best versions of themselves and become the greatest professionals that they can be. From the media/entertainment industry, tech, legal, real estate, finance and so much more we’ve built a community of over ONE THOUSAND women strong. And created a safe space for us to exchange ideas, words of affirmation, advice, opportunities, and more.Our initiative started as an idea to help 19 Black women receive resume feedback on Juneteenth. Thanks to your support and allyship, we are now a network of 1,000 people and counting.Now, how in the world are we going to help 10,000 people? Through a variety of workshops, content, conferences, mentorship and so much more!Like to review additional details? Checkout our website at www.hireblacknow.com & stay tuned on all of our social media sites for the future of the movement. Show less

Enabling customer centric experience transformation through journey mapping, human centered design, and agile execution

Capability owner for operational experience mapping, design, and testing within Optum.

•Design and implement strategic solutions aimed to improve inbound / outbound voice interactions •Serve as "voice of the agent" in an effort to influence strategic and operational changes •Leverage data driven insights to form hypothesis and inform future experience opportunities •Develop processes and execute plans to deploy service recovery, delighter and empowerment programs across the organization •Identify top contact drivers / pain points from service recovery efforts and… Show more •Design and implement strategic solutions aimed to improve inbound / outbound voice interactions •Serve as "voice of the agent" in an effort to influence strategic and operational changes •Leverage data driven insights to form hypothesis and inform future experience opportunities •Develop processes and execute plans to deploy service recovery, delighter and empowerment programs across the organization •Identify top contact drivers / pain points from service recovery efforts and present analysis / proposed solutions for operational and business review •Serve as business process analyst supporting the analysis and implementation of end to end issue management process and solution •Support process for fiscal year planning including funding and benefit analysis •Support Customer Care organizations to evolve existing experiences Show less

I offer boarding services for dogs and cats in the comfort of my home as well as other pet care services. Check out my Facebook page: www.facebook.com/PetParentHelper

•Responsible for the ideation, analysis and delivery of effective strategic business solutions though research and analysis of data processes, focused on operational process improvement and cost optimization •Direct responsibility for the successful execution of projects from conception to implementation, focused on process improvement all focused at a better customer experience. •Perform multiple complex business and data analysis to create business cases for new initiatives;… Show more •Responsible for the ideation, analysis and delivery of effective strategic business solutions though research and analysis of data processes, focused on operational process improvement and cost optimization •Direct responsibility for the successful execution of projects from conception to implementation, focused on process improvement all focused at a better customer experience. •Perform multiple complex business and data analysis to create business cases for new initiatives; identifies trends and opportunities for print/postage savings and/or alternate delivery methods such as email, online delivery and mobile applications. •Direct and coordinate activities of project team to ensure project progresses on schedule and within budget •Effectively calculates and forecasts financial savings associated with program and prepares cost benefit analysis. Monitors; adjusts and reports financials related to program on a regular basis. Identifies & communicates risk along with mitigation strategy •Able to present information in a variety of formats that help stakeholders and leadership understand the project •Communicates often, clearly and effectively to all pertinent stakeholders and leadership; prepares & communicates overall project status reports. •Create business requirements and process maps that are clear, complete and executable •Validates technical system specifications meet business requirements •Identifies opportunities for new projects focused on process improvement and cost optimization to create a better consumer experience. •Deliver persuasive messages based on sound, thorough fact-base analysis and logic to compel business partners and leadership teams to engage and support project •Focused on customer experience improvement ; assesses and interprets customers needs •Ensures protection of PHI/PII, Protected Health Information, Personal Identifiable Information and other highly sensitive information. Show less

I maintain various responsibilities within the Customer Care organization at United Healthcare. I foster an environment that focuses on the customer as a top priority and values quality. I am able to engage the staff through collaborative efforts by focusing on what is important to them: trust, sense of worth, competence, and hope. I lead department initiatives such as Quality, Documentation Review, and process improvement, to ensure objectives and targets are met.

Prepared for sales by ensuring the stock was arranged in an appealing way and priced accordingly.Organized employee lunch schedules to ensure there was adequate coverage on the sales floor.

Assisted Department Manager with doing inventory, stocking of merchandise, and sales preparation.Selected Contribution:Maintained a cozy environment in the Domestics department by keeping the fixtures clean and displaying the merchandise in a way in which the customer could see the product in their home.