Vanessa Oliveira Email & Phone Number

Guimaraes, Pt

- Primary point of contact for New Guards Group brands (Off-White, Palm Angels, etc);- Maintain outstanding client relationships through communications, planning and problem solving;- Manage deliverables and monitor KPI’s, either for brands websites and FF marketplace;- Streamline processes, reducing time to list items online and increasing digital presence through innovative strategies;- Enhance project alignment by facilitating internal communication (content, logistic,catalog, operations teams) to align goals, monitor timelines, and track performance metrics.

- Main POC for top tier Brands and Boutiques on Farfetch Marketplace, such as Gucci,Prada Group, Salvatore Ferragamo, Valentino, Jimmy Choo, Rubaiyat, Harvey Nichols, among others;- Maintain outstanding client relationships through communications, planning and problem solving- Managed and delivered periodic analysis and reports, to track KPIs and leverage partners performance on the platform.- Led the on-boarding and conducted comprehensive training sessions for platform partners, ensuring the understanding of FF ways of working;- As part of various project teams, had the opportunity to formulate effective operational procedures, define the support standards for boutique partners,identifying the opportunities to elevate catalog performance, evaluate and approve process change requests from various teams within a diverse interdisciplinary team,contributing to process improvement;- Be the main point of contact for all production related issues and provide regular feedback to the partners about their performance- Ensure the catalogue is ready to go-live on the expected time- Deal with daily production operations- Address identified problems to other internal workstreams to ensure that the best service is provided to clients

Braga E Região, Portugal

- Led the E2E rollout of a BMW product, guiding the project from conception to implementation and ensuring successful delivery within established scope, schedule, budget, and quality parameters.- Effectively managed stakeholder expectations by regularly communicating project progress and identifying opportunities for continuous improvement. Coordination with different teams, to ensure effective communication and alignment with project objectives, scheduling, sample production, and quality requirements.- Developed and implemented detailed project plans, identifying risks and mitigating obstacles to ensure project success.- Contributed to the Quality team by developing and executing IATF 16949-compliant procedures for integrating the Development Department, enhancing company processes, and supporting FMEA, PPAP, APQP management. Additionally, facilitated updates to the VDA Audit format and created/upgraded Quality Manual, documents, and registers to maintain compliance and improve overall quality management.

Braga E Região, Portugal

- Successfully managed projects for clients, such as Antolin Group (automotive), Dorel Juvenile (juvenile security), and Bodum (homeware), offering support from RFQ to production phases.- Led various projects from conception to implementation, preparing the overall planning, establishing efficient processes and quality parameters to ensure the delivery within the defined budget, scope, schedule and quality. - Developed PPAPs to validate and approve new or modified parts, ensuring their readiness for production use, and facilitated a seamless handover for the serial production phase by closely tracking initial production orders to ensure quality and continuity.- Effectively managed stakeholder expectations and coordinated internal teams, by regularly communicating project progress and identifying opportunities for continuous improvement.