David Vang Email & Phone Number

Maple Grove

Greater Minneapolis-St. Paul Area

- Document project requirements- Communicate within a cross functional teams- JIRA workflow integration- Manage development release cycles- Design, develop, and deploy back-end controls for reporting- Design and improve data quality checks- Process improvements

Maple Grove, MN

- Produce code to meet requirements for each assigned tasks.- Perform unit testing and iteration deployment.- Collaborate with Business Analysts on project requirements and documentation. - Participate in team meetings to maximize workflow efficiency. - Create ad hoc reports for project management. - Process back end data for educational testing.

Maple Grove, MN

- Maintain and support applications as needed- WebEx with clients to apply fix to applications- Analyze query results to find root cause of issues- Remotely support schools around the country with testing web application installs and troubleshooting- Analyze student test responses using Database Management skills- Utilize Service Now to document issues and.

Edina, Minnesota

- Monitored and responded to client inquiries relating to project- Provided issue resolution and support for call center operations.- Provided documentation of website procedures and core processes. - Applied knowledge of relational databases to generate client reports. - Interfaced effectively with Business Analyst on program status, issues, and changes.

131 W 1st Street, Duluth, MN 55802

- Troubleshoot customer problems and assist with step-by-step procedures in a timely and professional manner.- Effectively communicated through phone, email, and chat support.- Provided bi-weekly trend reports and daily email updates.- Utilized Desk.com for Salesforce to record incoming incidents and resolutions.

Duluth, MN

- Communicate with and serve more than 70 customers on an hourly basis- Supervised and trained new employees

Duluth, MN

- Homework help with students at various K-8 public schools

6901 78th Ave N #105, Minneapolis, MN 55445

- Communicated with patients in person or through the phone on a daily basis. - Assisted in office documentation and data entry.- Monitored online marketing resources and administered technical issues.