- Responsible for extracting sales-related data from the Oracle database using SQL queries and retrieving relevant information such as sales transactions, customer data, product information, and pricing details.- Validating and cleaning the extracted data to ensure accuracy, consistency, and integrity.- Identify and resolve any data quality issues or inconsistencies that may affect the reliability of the reports.- Designing, developing, and maintaining reporting mechanisms such as templates to generate sales reports from the Oracle database.- Creating reports encompassing key sales metrics, performance indicators, revenue analysis, customer segmentation, and monthly property reports based on current stores and sales.- Experience creating data to integrate with sales cloud platform with Oracle database.- Helping IT manager control internal IT expenses, creating Excel reports as dashboards with the main information and showing up key points to optimise costs and improve efficiency.

-Providing face-to-face, email, voice and telephone support, advice and guidance to students, staff and guests of the University. Entering and maintaining service request records in the client management system.- Learning and maintaining a working knowledge of all functions of Technology Services, including network and applications access, applications and software, audiovisual/video conference spaces, technology infrastructure, educational technologies and user technology hardware.-Actively identifying opportunities for improvement in Service Desk processes and support, such as creation and maintenance of online support information, knowledge base articles, guides and FAQs. Contributing to preparing and delivering orientation sessions to first-year students in relation to their use of the University Information and Communication Technology(ICT) system and devices.-Completing service desk requests and, when appropriate, escalate support requests and users to second and third-level support or the Service Desk Team Leader.-Utilising remote support applications and services to assist and support staff and visitors to the University audiovisual spaces.-Create and provide the solution from tickets using the JSD ticket system tool

Key Achievements:o Responsible for setting up and configuration of the Veritas Vision tool in news and standards customer in all South America and Europeo Modelling data o Installation of Database Server, create tables, queries and viewso Installation and getting data using ETLo Create Dashboards using the Veritas Vision ToolResponsibilities include:• Take responsibility for implementing functional solutions, such as creating, adopting, and implementing system test plans that ensure acceptable quality and integrity of the system across all customers in South America and Europe.• Extensive knowledge of Business Intelligence to provide ongoing refinement of processes to improve operations.• Act as a central source of reference and information, providing guidance and assistance in the decision-making process of system designs.• Dashboards development and reports using Veritas Vision BI tool.• Import and export database.• Creation of data model, procedures and views in SQL, PostgreSQL and MySQL.• Ensure that all reports have been tested before being released.• Created user and training documentation and conducted formal training classes.

Key Achievements:o Responsible for organising a meeting with the new and standard customer to performing analysis, documentation of technical and business requirements.o Responsible for following and documenting all project life cycles.Responsibilities include:• Use data modelling techniques and processes to create precise system specifications for the design and development of system software.• Using project management methodologies, principles, and techniques to develop project plans and cost, resource and manage projects.• Liaising with business stakeholders to shape data landscape, designing reliable and trusted data assets, tools and processes.• Identify and evaluate inefficiencies and recommending optimal business practices, system functionality and behaviour.• Identify, investigate and analyse business processes, procedures and work practices.• Develop functional specifications used by system developers.• Take responsibility for implementing functional solutions, such as creating, adopting and implementing systems testing plans to guarantee the quality and integrity of the system.• Create documentation for users and training, conducted formal training classes.• Responsible for validation, testing and performance of all applications developed.• Act as a central source of reference and information, providing guidance and assistance in the decision-making process of system designs.

Key Achievements:o Responsible for organising meetings with new and standard customers to perform analysis and documentation of technical and business requirements.o Responsible for creating workflow solutions using IBM Lotus Notes.Responsibilities include:• Using data management and processing techniques to create precise system specifications for the design and development of system software.• Development workflow solution using IBM Lotus Notes client and Web integrated with JavaScript, CSS, HTML.• Import and export database.• Development and maintenance of Stored Procedures, Triggers and Job's.• Development connection with DB2 database, IBM AS/400 and SQL Server.• Take responsibility for implementing functional solutions such as creating, adopting, and implementing systems test plans to guarantee acceptable quality and integrity.• Ensure that all reports have been tested before being released.• Create user documentation and training and conduct formal training classes.• As a central source of reference and information, providing guidance and assistance in the decision-making process of the system design.

I worked with an analyst responsible for the survey and elaboration of technical requirements with the objective of optimizing the technological processes according to the needs presented by the user area. I was responsible for the service to the user, development and maintenance of applications. I worked in the monitoring of competitions in contracting outsourced companies for the development of Lotus Notes applications, as well as monitoring the evolution of the project through the preparation of weekly reports and detailed schedules.