Virginia Nguyen Email & Phone Number

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• Conducts harm reduction workshops that provide safer drinking strategies and aims to create a culture free of alcohol related harm• Facilitates brief motivational interviewing with peers as a part of the 21st birthday Project• Contributes to the mission of Hokie Wellness by providing educational outreach on topics such as alcohol and cannabis, that educates and empowers students to take an active approach to their health and wellbeing• Supports cross-departmental and organizational relationships with groups like Athletics, Fraternity & Sorority Life, Residential Life, through the facilitation of group specific workshops and outreach requests• Delivers REVIVE: Virginia's Opioid Overdose and Naloxone Education Program, Lay Rescuer Training to Virginia Tech community members

• Created campaign and monthly reports to interpret statistical data from 5 social media platforms to gauge engagement• Tracked performance of social campaigns through platforms such as Cyfe, Socialbakers, Hootsuite, & Google Analytics• Produced and edited written deliverables to communicate client messages — press releases, video scripts, blog posts• Created copy that targeted brand voices and boosted audience engagement

• Assist with providing data driven approaches to address a spectrum of risk factors including IT risk, financial risk, operational risk and performance improvement opportunities for clients within a variety of industries• Help identify opportunities for improvement in managing risk by leveraging data and technology and understanding the clients business, technology landscape and business processes; assist with data flow process mapping and analytical reviews of client business processes, transactions and systems• Support team with planning and performing tests of clients financial and information technology controls, including IT security and governance controls, as well as business process controls• Support the assessment, design and implementation of security and controls as well as consulting on leading practices surrounding Governance, Risk and Compliance (GRC) tools for top-tier ERP platforms, including cloud technologies• Conduct research, assist with risk analysis and help with quantitative and qualitative analysis through a variety of data analytic tools and techniques

• Conceptualized and developed 7 effective marketing personas that assisted staff in visualizing data and identifying solutions• Interpreted alumni relations data with specialized analytical tools (Anthology) to create data reports on behavioral patterns for 8 different colleges within Yale University• Collaborated and interviewed with ~30 Yale higher education staff members to strategize and improve alumni engagement• Explored the field of professional educational development through conferences, webinars, and networking

• Efficiently took 60+ orders per day while managing payment as a cashier• Memorized 50+ recipes to make orders accordingly and accurately• Managed and assisted the cleanup of the kitchen and performed dishwashing services

• Performed friendly customer service to approximately 200 customers and dealt with issues in a professional manner• Prepared fresh foods during opening hours and kitchen set up• Multitasked as a front line sandwich maker and taking orders in a quick manner

• Provided customer service to over 300 residents per shift, working closely with restaurant staff to ensure quality service• Gained immeasurable experiences in multitasking, oral communication, customer satisfaction, and conflict resolution• Excelled in a fast-paced environment and quickly adapted to the flexibility and demand of the restaurant industry