A leading firm which gives sales & services of air-condition to residents of South Mumbai.Also acting as an “Authorized Service Provider” of Onida & Lloyd Air-conditions; Reporting to: The Proprietor. Expertise encompasses all phases of Field Service support and reports including: Labor distribution, contract, billable and warranty service report processing, expense, accounts payable, parts orders, warranties, repairs, maintenance orders and related… Show more A leading firm which gives sales & services of air-condition to residents of South Mumbai.Also acting as an “Authorized Service Provider” of Onida & Lloyd Air-conditions; Reporting to: The Proprietor. Expertise encompasses all phases of Field Service support and reports including: Labor distribution, contract, billable and warranty service report processing, expense, accounts payable, parts orders, warranties, repairs, maintenance orders and related documentation.Involved in daily contact with customers to troubleshoot and resolve problems pertaining to billing, excessive charges or short payments, warranties, service contract renewals, and other service-related matters while maintaining good customer relations.Also includes liaisons with the Head offices for timely service to the customer, the salaries and internal accounting, liaisons with outside vendors for office supplies etc.Job ProfileCustomer HandlingHandling supervisors and technicians (9 teams).Handling Contractors (8 teams).Allocating calls to concerned team.CRM call updates.Payment follow-ups from Onida & Lloyd customers and M Square Customers.Billings follow ups from Onida & Lloyd.Installation Site VisitAnnual Maintenance Contract follow upsMaintaining stores.Rate negotiations.Ordering, purchasing and fixing new machine, as per customer’s requirement. Show less

Time & Space marketing are marketing concessionaires for leading News dailies like the Dinamalar Group from TN, Sanmarg from Kolkatta, Channel M from Canada BCJoined them as a Scheduler cum Office Coordinator handling the back office work.This included liaisons with the Head offices and the ad departments for the schedules from various agencies, the salaries and internal accounting, liaisons with outside vendors for office supplies etc

I was in to credit admin team of heavy vehicle finance dept. through Vilakshan Managements in the back office team