Van Nguyen Email & Phone Number

Dallas, Texas, United States

• Processes daily cash receipts and postings to patient accounts, including payments made by EFT/ERA, credit card, lockbox and branch deposits as well as other adjustments to patient accounts for credits/debits and account write-offs. • Identifies issues with billing, pricing or other customer service departments • Interfaces with the Credit and Collections function to troubleshoot and resolve customer payment discrepancies. • Performs daily and monthly reconciliations to the general ledger• Identifies patterns of over payments and communicates with appropriate supervisory personnel• Identifies billing errors, inaccurate payments, posting errors and resolves accordingly any needed system changes

• Assists the Cash Application Team by obtaining EOBs from Payer websites and/or Insite Practices• Reviews and determines the dollar amount per EOB belonging to Insite vs. the Physician practice• Prioritizes workload according to reimbursement needs and/or as instructed by the Reimbursement Manager• Assists with mail and/or correspondence distribution

Garland, Tx

• Scheduled 30-40 patients a week alternatively for their routine eye examinations with 2 optometrists• Taught first-time contact wearers how to properly insert, remove, clean and disinfect contacts• Authorized and explained insurance benefits to patients based on their types of examinations• Recorded pre-examination results to decrease examination duration• Repaired glasses for patients based on their warranty eligibility• Inventoried contact lens trials once every week to ensure full stock• Submitted insurance claims for service reimbursements using ICD-10-CM

Garland, Tx

• Generated a pattern marker for fabric cutters to reduce fabric waste• Computed dimensions of patterns according to sizes, colors and material types• Determined the best layout of pattern pieces to minimize cost of material• Constructed outlines of pattern parts by adapting or copying existing pattern

Garland, Tx

• Collaborated with shipping department to deliver finished products to clients on schedule• Provided 35-45 workers material parts per request daily to boost production time