Van Nguyen Email & Phone Number

Dallas, Texas, United States

• Processes daily cash receipts and postings to patient accounts, including payments made by EFT/ERA, credit card, lockbox and branch deposits as well as other adjustments to patient accounts for credits/debits and.
• Identifies issues with billing, pricing or other customer service departments
• Interfaces with the Credit and Collections function to troubleshoot and resolve customer payment discrepancies.
• Performs daily and monthly reconciliations to the general ledger
• Identifies patterns of over payments and communicates with appropriate supervisory personnel
• Identifies billing errors, inaccurate payments, posting errors and resolves accordingly any needed system changes

• Assists the Cash Application Team by obtaining EOBs from Payer websites and/or Insite Practices
• Reviews and determines the dollar amount per EOB belonging to Insite vs. the Physician practice
• Prioritizes workload according to reimbursement needs and/or as instructed by the Reimbursement Manager
• Assists with mail and/or correspondence distribution

Garland, TX

• Scheduled 30-40 patients a week alternatively for their routine eye examinations with 2 optometrists
• Taught first-time contact wearers how to properly insert, remove, clean and disinfect contacts
• Authorized and explained insurance benefits to patients based on their types of examinations
• Recorded pre-examination results to decrease examination duration
• Repaired glasses for patients based on their warranty eligibility
• Inventoried contact lens trials once every week to ensure full stock

Garland, TX

• Generated a pattern marker for fabric cutters to reduce fabric waste
• Computed dimensions of patterns according to sizes, colors and material types
• Determined the best layout of pattern pieces to minimize cost of material
• Constructed outlines of pattern parts by adapting or copying existing pattern

Garland, TX

• Collaborated with shipping department to deliver finished products to clients on schedule
• Provided 35-45 workers material parts per request daily to boost production time