Van Pham Email & Phone Number

Atlanta, Ga, Us

• Collaborating closely with cross-functional teams to translate complex data into actionable recommendations, driving product innovation and user delight• Utilize qualitative and quantitative research methods to garner insights that inform the research and product roadmaps

• Facilitate user sessions to guide design of AI enterprise offerings• Collaborate with product teams and stakeholders through sprints• Synthesize research findings into meaningful insights for the business

Doraville, Georgia, United States

• Design mini-site for upcoming WeAreBuHi online gallery • Ink illustrator for project to raise funds for Buford Highway restaurants

Projects: Kaus Insurance — Responsive e-commerce website • Completed user research through market research and user interviews • Established brand identity through typography and color schemeIkat Homes — Responsive marketing website • Completed competitive analysis • Moderated user testingChase Bank — Adding a feature to existing mobile app • Crafted a user journey map • Designed within existing brand identityGalliventure — End to end… Show more Projects: Kaus Insurance — Responsive e-commerce website • Completed user research through market research and user interviews • Established brand identity through typography and color schemeIkat Homes — Responsive marketing website • Completed competitive analysis • Moderated user testingChase Bank — Adding a feature to existing mobile app • Crafted a user journey map • Designed within existing brand identityGalliventure — End to end mobile application • Completed an open card sort to create categories • Received feedback through group critiques Show less

Greater Atlanta Area

• Developed strong interdepartmental relationships to ensure quality• Worked cross-functionally with clinical and investigative teams• Mentored and coached team of 7 through oversights and training remotely

Greater Atlanta Area

• Interviewed clients to create user-centered rehabilitation plans • Collaborated with claims operations to return clients to work• Assessed clients’ transferable skills to develop job search strategies

Greater Atlanta Area

• Designed and implemented quality control program for measuring departmental metrics• Communicated with employers regarding claims inquiries

Greater Atlanta Area

• Managed a caseload of ~100 complex long term disability claims• Identified red flags and refer appropriately to investigation unit to identify potential fraud

Alpharetta, Georgia

• Provided accurate information to customers regarding disability claims• Completed functions to complete claims intake• Maintained QA score of 100%

Certification, Ux Design

Completed over 480 hours of UX coursework, with over 100 hands-on exercises. Discussed portfolio work during semiweekly 1-on-1 calls.

Master Of Arts (M.A.), Vocational Rehabilitation Counseling/Counselor

Activities and Societies: Volunteered with Shepherd Rehabilitation Hospital and completed internship with The Hartford Financial Services..

Bachelor Of Science - Bs, Psychology, Minor In Women'S Studies And Child And Family Development

Activities and Societies: Alpha Phi Omega, Filipino American Student Association, Student Government Association, Relay for Life.