Vanessa Villegas Email & Phone Number

Kraków, Pl

Cracow, Małopolskie, Poland

Cracow, Małopolskie, Poland

Headcount Management Lead for Global Operations Transformation at HSBC based in Poland- Lead for year planning, forecast and management of all types of resources across the globe- Key deliverables around cost efficiency, resource programme management and location strategy for the team - including organizational design- Overseeing and managing the technological tools for resource management- Main point of contact with global stakeholders and Transformation Program Leads for… Show more Headcount Management Lead for Global Operations Transformation at HSBC based in Poland- Lead for year planning, forecast and management of all types of resources across the globe- Key deliverables around cost efficiency, resource programme management and location strategy for the team - including organizational design- Overseeing and managing the technological tools for resource management- Main point of contact with global stakeholders and Transformation Program Leads for resource management Show less

Mexico City, Mexico

Two-year rotational program with four six-month rotations with experience across different business services within Global Operations.>Operations Management, Payments and Reconciliation Utility | 4th rotation*Responsible of closure of documentation required to migrate existing processes to Global Service Centre Mexico (GSC), one of HSBC’s centers of operational excellence across the world*Support risk management tasks, including controls monitoring and raise issues when… Show more Two-year rotational program with four six-month rotations with experience across different business services within Global Operations.>Operations Management, Payments and Reconciliation Utility | 4th rotation*Responsible of closure of documentation required to migrate existing processes to Global Service Centre Mexico (GSC), one of HSBC’s centers of operational excellence across the world*Support risk management tasks, including controls monitoring and raise issues when required*Management of initial phases of cloud migration project*Oversee of Reconciliations’ team productivity KPIs and report to global team>Business Management, Chief Operating Officer (COO) | 3rd rotation*Monthly analysis and monitoring of scorecard of the Head of Operations LAM and ExCo for team engagement and implementation of ranking system that provided broad view of the region for close monitoring and increase performance*Support to the GSC Centre Director in all executive tasks across GSC Mexico and Operations LAM*Deliver GSC Corporate Real Estate project with +1,500 employees in scope to be allocated across GSC sites in Mexico with flexible desk utilization, giving benefits in indirect cost reduction*Operations’ English Class Program management and monthly results report to Operations ExCo>Production and Support, Know Your Customer (KYC) | 2nd rotation*Monthly analysis of scorecard for all KYC and FCR (Financial Crime Risk) North America and LAM ExCo to guarantee targets and report to the management team and central team*Completion of documentation to migrate KYC processes from North America and LAM to GSC Mexico*Initial phases of Quality Control process reengineering>Process Consultant, Operations Transformation | 1st rotation*Deployment of chatbot across various processes and successful migration to newest version across LAM*RFQ for machine learning solution of cash forecasting tool*Initial phases of OCR solution for Transaction Monitoring process Show less

Mexico City, Mexico

- Direct and Indirect procurement for the infant formulas and Health division.- Responsible for following up with suppliers for RFQ and RFI projects. Projects included event planning, marketing strategies, raw material and packaging supply.- Oversee and follow up on contracts and Confidential Disclosure Agreements with new and existing vendors.- Management of new vendors registration.

Postgraduate Degree, Operations Management

Bachelor'S Degree, Industrial Engineering

International Exchange, Business And Administration

One semester international exchange program in Strasbourg, France

Conversation And Writing Workshop (Level B1), Teaching French As A Second Or Foreign Language