Valerie P. Email & Phone Number

Northeast, New York, United States

PEOPLE & CULTURE Employ an inspirational leadership style while building and mentoring a highly collaborative team. ● Lead an effective team of Cafe Managers and District Managers to achieve operating and financial goals that strengthen the focus on the business and build value. ● Demonstrate compassion and care in relationships while also cultivating a culture of accountability across markets by following up consistently and providing timely, regular feedback ● Possess a high… Show more PEOPLE & CULTURE Employ an inspirational leadership style while building and mentoring a highly collaborative team. ● Lead an effective team of Cafe Managers and District Managers to achieve operating and financial goals that strengthen the focus on the business and build value. ● Demonstrate compassion and care in relationships while also cultivating a culture of accountability across markets by following up consistently and providing timely, regular feedback ● Possess a high knowledge of employment law and continuously engage in learning to reduce liability. ● Assist in the recruitment process for Cafe Managers, Trainers, and other Cafe Ops related positions.BUSINESS GROWTH Assist in charting and executing the successful expansion of the business. ● Identify key trade areas and collaborate with senior leadership on market penetration strategies. ● Utilizing best-in-class practices to develop and ensure a solid operational infrastructure to support aggressive growth. ● Introduce bold and innovative thinking and action plans to further elevate the brand from competitors, ensuring market share. ● Oversee and collaborate with the leadership team on new cafe and market openings, as well as any new rollouts or initiatives that impact the cafe business.● Support the Cafe Operations team to facilitate product rollouts and project reviews.BUSINESS MANAGEMENT Identifying and developing quality control metrics in collaboration with the VP of Operations to improve productivity and quality in all areas of operations, including labor control, inventory, management, facilities, and people. ● Coach review of cafe P&Ls- COGS and labor metrics, and monthly, quarterly, and annual sales goals ● Create and maintain uniform policies and procedures across markets● Oversee consistent excellence in the cafés, implementing SOPs for customer complaints and common mishaps. ● Participate in Cafe seasonal R&D meetings, tastings, and innovation sessions. Show less

Austin, Texas, United States

Global Culinary Bakery Operations, Coffee & Juice Bar SME. Recipe and program development and execution (see below for additional detail)

Austin, Texas Area

● Recipe and Development: Oversee innovation, recipe development, training and operational documents for all Core and quarterly rotating seasonal coffee bar beverage offerings, as well as special projects (example: Enterprise Bottle Program)● Operational Documents: Creation and maintenance of all food safety, recipe, and SOP documentation, as well as creation of program training videos● Store Process Subject Matter Expert: create and maintain Coffee Bar operational guidance and… Show more ● Recipe and Development: Oversee innovation, recipe development, training and operational documents for all Core and quarterly rotating seasonal coffee bar beverage offerings, as well as special projects (example: Enterprise Bottle Program)● Operational Documents: Creation and maintenance of all food safety, recipe, and SOP documentation, as well as creation of program training videos● Store Process Subject Matter Expert: create and maintain Coffee Bar operational guidance and documentation, and serve as subject matter expert on continued yearly updates● Coffee Bar Team Member Sharepoint: Set up and maintenance the first Team Member facing Sharepoint 2019 site for Coffee Bar program standards, operational documents, and training guidance● Supplier Relations: Foster strong supplier partnerships to bring innovation and ensure WFM compliance processes are met● Data: Responsible for all data creation through Whole Foods Market system and continued monitoring of program success through cost audits● Marketing: Main marketing point for overseeing seasonal beverage photoshoots, assist in the proofing process, and WFMOA program participation Show less

Miami, Florida, United States

Specifically focused on the opening and continued operations of Allegro Coffee Operated Venues for Whole Foods Market● Served as a program ambassador and point for 11 venues serving Florida, Midtown Atlanta, and NYC● Assisted in hiring, supply and product ordering, equipment troubleshooting, adherence to program standards, and team leadership mentorship● Built strong relationships and created win-win partnerships with Store/Regional/Team leadership and team members

Charleston, South Carolina Area

• Design and implement new and continuing coffee program standards for the restaurant group, which is currently three locations in Charleston and one in Nashville, with one more in Nashville currently in the design phase• Prepare recipes and guidelines for all coffee beverages company wide, including rotating seasonal beverages and continued quality control• Train new and existing staff on beverage preparation, service standards, dialing in, and all other coffee related protocols… Show more • Design and implement new and continuing coffee program standards for the restaurant group, which is currently three locations in Charleston and one in Nashville, with one more in Nashville currently in the design phase• Prepare recipes and guidelines for all coffee beverages company wide, including rotating seasonal beverages and continued quality control• Train new and existing staff on beverage preparation, service standards, dialing in, and all other coffee related protocols • Responsible for the design of the coffee program for new locations – bar flow, equipment selection and installation, coffee selection, and menu creation• Create and implement new systems and processes to ensure efficiency and the highest standards of customer experience Show less

Seattle, Wa

• Handled all Food and Beverage related decisions, executions, pricing, budgeting, inventory, training, and ordering• Provided leadership to a team of 15 on desired quality, hospitality and sales goals • Handled all aspects of the specialty coffee program, including the Guest Roaster program and public brewing classes• Maintained customer and vendor/partner relationships• Hired and trained new employees with a personally developed onboarding and training program• Maintained… Show more • Handled all Food and Beverage related decisions, executions, pricing, budgeting, inventory, training, and ordering• Provided leadership to a team of 15 on desired quality, hospitality and sales goals • Handled all aspects of the specialty coffee program, including the Guest Roaster program and public brewing classes• Maintained customer and vendor/partner relationships• Hired and trained new employees with a personally developed onboarding and training program• Maintained a positive work environment, mediated any issues, and handled sensitive materials and information Show less

Kirkwood; Atlanta, Georgia

• Counter Culture Certified Barista• Prepared coffee beverages and provide information on specific coffees and brewing techniques, including leading brewing classes • Maintained shop inventory• Planned and organized events and art displays for the shop

Atlanta, Georgia

Served as the writing consultant and instructor aid for an introductory Women's Studies course thatapproaches feminist theory, literature, and current events that address inequalities based on the intersections of race, gender, class, sexuality, ability, and nationality.• Tracked online discussion points• Assisted the Professor with grading papers• Held office hours to answer student questions and assess their performance in class and on graded assignments

Warner Robins, Georgia

Part-time Sales Associate. Reach Sales Goals per Shift/Quarter. Execute New Floor Displays.

Warner Robins, Georgia

Columbia, Mo

Columbia, Missouri

Introduction to Black Studies

Columbia, Missouri

Introduction to Sociology

Master Of Arts (Ma), Women'S, Gender, And Sexuality Studies

Bachelor Of Arts (Ba), Interdisciplinary Studies, Women'S And Gender Studies

Bachelor Of Arts (Ba), Sociology