Pulse Services Inc specializes in design, development and deployment of Contact center and Interactive Voice Response (IVR) applications.-Lead and manage a development team in several projects for various customers, with different skill sets on multiple IVR platforms. TD Bank •Tech/developer Lead for the MBNA IVR and US IVR application developed in Cisco CVP. •Closely working with the TD tech team in setting up the UCCE environment for the MBNA IVR and US IVR including Dev, SIT and PAT environments. •Participating in the business meetings and updating the technical documents. County of Santa Clara •Involved during design stages with County of Santa Clara Hospital and completed System Requirements Documents. •Developed IVR initiated outbound applications and tested in SCP. South Carolina Student Loan •Developed, Installed and configured full contact center solution for South Carolina Student Loan using CIM/SCP (Inbound Voice, Email, Web chat, Outbound calls and screen pops)

KBO Limited is a systems development organization that focuses on the design, development and implementation of innovative IT solutions.Designed, developed and implemented a document management system using SharePoint with a public website and a Carbon footprint management system.Agile and test driven approaches are followed with in an established team.Managed requirements, dealt with clients’ changes and participated in User Acceptance Test. Tools and Technologies: VS2008/2010, SQL Server 2005/2008, SharePoint 2010, TFS, ASP.NET, C#, VB.NET, LINQ, AJAX, WCF, ADO.Net, CSS, JavaScript, Visual Source Safe

VS2005, SQL Server 2005, Visual Source Safe ASP.NET, C#, MS Flash, action script.