• 7 years of experience in Production Support, Implementation, Analysis, Project Management and software configurations as technical specialist• Retail Banking domain knowledge and hands-on experience• Domain expertise in Cards and Payments sector• Professional experience on Postilion Switch (Realtime and Postilion Office), Card management system (Postcard and Portal), Routing & authorizing payments• Knowledge on PL/SQL, Oracle DB, Visa Edit Package, MC and Visa Clearing files, Control-M, Prognosis monitoring tool, Splunk • Good knowledge on EFT concepts, Acquiring systems, Issuer systems, payments schemes and ISO 8583 standard message format• Experience on Change Management Life-cycle, Problem and incident management • Hands on experience in Postilion Switch Active-Active, Active-Passive setups• Sound proficiency in transaction analysis from ATM and POS• Familiarity with Authorization Simulators: MasterCard Authorization Simulator(MAS), Finsim Simulator• Experience in L2 Production support for Authentic and Postilion switch under ITIL framework• Excellent team player with Strong analytical, problem solving and multitasking abilities• Effective communicator with good troubleshooting skills • Experience on MasterCard and Visa Clearing file process, Incoming and Outgoing file, Visa and MC rejects handling