Support Professional with 15+ yrs of experience in Transitioning projects, managing, advancing the first & second level service and establishing Tech support Operations. Five years into Infirmation Security leading Client Assessments.During this period handled host of roles in Planning, Transitioning new requirements, establishing cross location teams, part of the core team that handled a IT Infrastructure DC facility move for a 1100+ people organisaiton, seamlessly.These assignments helped develop understanding of Support life cycle and operations, IT Infra planning - Change management, capacity management, Incident response among others. Had so far worked in KPO, BFSI & BPO organisations serving clients mostly from North Americas & Europe.Key abilities include sustained value add and SLA / process improvements serving the Service Profit chain stake holders and cost management. Currently responsible for managing and advancing the first & second level service and support of end-user service requests and IT Infra issues across Broadridge locations. Managing RIM service desk teams located across three offices in India and built a global service desk model as the firm’s enterprise support systems were harmonized to follow-the-Sun. Ongoing assignments include org wide Vulnerability Assessment program [for about 4000 Assets], assisting on the Internal and Surveillance Audits for the IT Infrastructure; aside to running the Helpdesk Operations , Specialties: Planning, 24 X 7 Technology Support & operations, IT Governance (Life cycle), Transitions, Security and ComplianceCertifications: ISO 27001 Lead Auditor, ITIL V3 Foundation