Varshitha K Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

• Performed Solarwind tool integration, Dashboard Creation, adding nodes and servers for monitoring purpose, Running Diagnostics.• Troubleshooting and Monitoring windows / Network servers, software, and database.• Manage incidents, change requests and problem management to investigate and resolve incidents.• Analise Develop, implement, and monitor day to day operational systems and processes that provide visibility and challenges for the project.• Worked on Monitoring tools like Solarwind, Nagios, ServiceNow, SCOM, ITOM, ITSM, Isight, GCP Tool.• Worked on multiple shared projects like Proterra, Bestseller, GDEP, Connections, ESAB.• Taken responsibility to Lead one of the Project (Connections) from Initiating the project to making it Go live under monitoring Team.• Created SOP on the projects for complete guidance to the team.• Preparing KPI for the incidents, status reports and Delivering presentations as per meeting requirements, Documenting and taking follow-up on actions and decisions from meetings.• Performing RCA and effective action plans to the clients and internal leadership.• Coordinating with various team to resolve issues.• Monitoring and performing Quality Metrics.• Creating servicenow tickets on requests based on the issues and assigning to the respective queue.• Scheduling stand up calls within the teams, hosting meetings with clients and understanding their requirements for the project growth, attending CAB calls for change requests.• Training the Team and giving relevant KT's on changes made and resource allocation.• Handling P1/P2 within SLA and Ensuring all the tasks are delivered on time.• Monitoring the mails of the respective accounts and actioning them accordingly• Worked on AWS Cloud watch to monitor System Performance and Availability Alerts.

• Monitor the Netcool and based on P1 and P2 notifying the respective team without breaching the SLA. • Analyzing first level problems for all systems , resolving and routing. • Creating SNOW tickets • Monitoring the mails of the respective accounts and actioning them accordingly. • Creating job failure alerts • Remedy Tool monitoring , creating tickets and updating the logs and transferring the tickets to mentioned groups. • Tivoli alert tracking and validation of alerts. • Batch monitoring and processing. • Restarting the jobs and creating successorsTraining the team , client facing and also providing customer success

Bangalore Urban, Karnataka, India

• Monitor the Netcool and based on P1 and P2 notifying the respective team without breaching the SLA. • Analyzing first level problems for all systems , resolving and routing. • Creating SNOW tickets • Monitoring the mails of the respective accounts and actioning them accordingly. • Creating job failure alerts • Remedy Tool monitoring , creating tickets and updating the logs and transferring the tickets to mentioned groups. • Tivoli alert tracking and validation of alerts. • Batch monitoring and processing. • Restarting the jobs and creating successorsTraining the team , client facing and also providing customer success

Bangalore Urban, Karnataka, India

Worked Closely with managing team under problem management and making sure SLA and SLO's are met. Handled meetings on weekly basis by providing trackers and results. • Monthly tracker for KPI and weekly presentation of the tickets and problems that arise during problem management. • Managing the services and nodes. • Monitoring the jobs that are scheduled. • Creating the users and granting the access. • Creating the domain, Repository services. • Getting the logs for jobs and sharing the logs to developer or Team. • Analyze and manage the problems. • Maintain a record of incidents and identify if any new problems created • Analyzing root causes and prevent Incidents from happening in the future. Ticket Checking and maintaining SLA/SLO on time. • Providing temporary/permanent solution for problems which arise. • To create KEDB records and manage all known errors.