• Managing end-to-end delivery of the IT Solutions projects by defining project scope, objectives, and deliverables. Creating a detailed project plan, including timelines, WBS tasks, and resource allocation / release.• Managing and performing the project execution, consistent monitoring & control, and closure / delivery of the projects by adhering to the timeline and baseline cost margins.• Managing stakeholder communication by conducting weekly & monthly reviews of the project / milestones.• Forecasting risks, dependencies and potential issues and preparing mitigation plans and monitoring throughout project life cycle.• Conducting performance reviews with the Project team and assigning skill enhancement plans.• Ensuring quality assurance through testing, code coverage review, peer reviews and functionality level demos.• Handling scope changes, new requirements, and project deviations. Assessing impact on budget, timeline, and scope.

• Owned end to end international launch of new Ad moderation products (Fire-TV, Brand CRM, and OTT platforms) and expansions of multiple sponsored ad programs across new countries (EU & Middle East).• Drove ~35% reduction in shopper escalations arising due to non-compliant and defective live ads within 3 months; Partnered with operations, product/tech, and analytics teams to devise corrective and preventive measures and lauded by VP for customer obsession. • Led Programs like Trusted Advertiser Program in collaboration with developers and applied scientists to enhance Machine learning utilization to increase automation rate (~50% to ~65%) in moderation and reduce violated content (18.7% to 12.5%) • Executed Operational strategies to enhance productivity and leading process improvement Initiatives projects using traditional waterfall and lean six sigma approach.• Facilitating and Supporting UATs of new launches/Tool features and forecast/evaluate impact on multiple teams (Operations, Audit & Training).• Led revamp program for Quality audit mechanism by introducing Golden Framework audit mechanism which reduced and focused based approach in quality audit sampling resulting in 40% reduced human efforts in traditional random sample and 200% increase in defect mitigation sampling.

• Enhanced Automation rate of YouTube content violation flag mechanism using machine learning algorithms and Image / Audio recognitions.• Managing Quality performance of 50-75 YouTube content moderators & ML developers through regular performance reviews, coaching, and mentorship.• Business Stakeholder Management, Client Escalations management.• Managing hiring / resourcing strategy across 12 supported foreign languages and conducting Manager round Interview for candidates.