Director - Client Servicing
CurrentManaging multiple client accounts in the retainer business unit for RPO (Recruitment Process Outsourcing) and OSR (Outsourced Sourcing and Recruiting) hiring solutions. Also responsible for managing client accounts in the success-based business unit. Hiring focus on pharma and engineering industries. • Review job applications (resumes, cover letters, salary expectations, etc.) submitted by recruiters to identify the ones that qualify against client requirements. • Phone screen candidates and present only qualified candidates to clients. Provide constructive feedback (reason for rejection) to the recruiters after disqualifying a submission. • Develop a strong understanding of the job requisitions provided by clients after analyzing client requirements, identifying technical skills, and contextualizing domain/business needs. • Conduct in-take calls with hiring managers, build recruitment insights for recruiters, create screening questions to qualify or disqualify job applicants. • Optimize job descriptions and distribute it to delivery teams. • Improve the quality of submissions by reframing summaries, highlighting the must-have and nice-to-have skills, as well as their key competencies and achievements. • Educating recruiters via phone, email, and webinars on industry best practices, passive sourcing skills, as well as help, develop and polish their recruitment efficiencies and overall competency. • Participate and lead client calls, get timely feedback from clients about candidates submitted, provide clients with analytics and reporting. • Manage client relationships at all levels, including growth through farming activities, and client referrals.