Act as point of contact for complaints and escalate issues as appropriate.Help sales teams up-sell or cross-sell services and products.Ensure both the company and clients adhere to contract terms.Study competition to find new ways to retain customers.Set sales and revenue targets and work diligently to meet them.Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs.

Listen to customer requirements and present appropriately to make a sale.Maintain and develop relationships with existing customers in person and via telephone calls and emails.Cold call to arrange meetings with potential customers to prospect for new business.Respond to incoming email and phone enquiries.Act as a contact between a company and its existing and potential markets.Negotiate the terms of an agreement and close sales.