With 22+ years of experience and Successful professional with technical and commercial skills. Having corporate, marketing, and training experience for seeking a position in an organization leveraging business development for better positive contribution. Recognized for ability to develop strong business relationships and plan strategically. Strengths include: Techno-Commercial Skills Leadership Brand promotion & Marketing Training Financial outlook and budget Time Management Relationship Building HR Policies & Employee engagement

Main Attributed of my profile were as:• Doing Investigations in the field for the manufacturing issues in the product.• Repeat Complaints & Repair Quality Analysis for further improvement.• Imparting feedback to the Plant for further Improvement in the product.• Coordinating with all the Channel Partners of North Region for Spare Parts Target performance.• Coordinating with all the dealers to enhance Customer Satisfaction Index (CSI).• Technical assistance to all the dealers & Service centers across the Region.• Assisting channel partners in selection for their Team Members.• Organizing campaigns and other promotional activities in order to promote NEW Marketing initiatives.• Conducting warranty audit for Channel Partners.• Impart training programs to Dealers & Service Centers for better profitability.• Daily Management with the proprietors for the fast resolution of all the issues which may consequentially lead to the better profitability.

Main Attributes are:• Coordinating with all the Channel Partners of North Region for Spare Parts Target performance.• Coordinating with all the dealers to enhance Customer Satisfaction Index (CSI).• Technical assistance to all the dealers & Service centers across the Region.• Assisting channel partners in selection for their Team Members.• Organizing campaigns and other promotional activities in order to promote NEW Marketing initiatives.• Conducting warranty audit for Channel Partners.• Impart training programs to Dealers & Service Centers for better profitability.• Daily Management with the proprietors for the fast resolution of all the issues which may consequentially lead to the better profitability.

Main Attributes of the profile were as:• Coordinating with all the Channel Partners of North Region for Spare Parts Target performance.• Coordinating with all the dealers to enhance Customer Satisfaction Index (CSI).• Technical assistance to all the dealers & Service centers across the Region.• Assisting channel partners in selection for their Team Members.• Organizing campaigns and other promotional activities in order to promote NEW Marketing initiatives.• Conducting warranty audit for Channel Partners.• Impart training programs to Dealers & Service Centers for better profitability.• Daily Management with the proprietors for the fast resolution of all the issues which may consequentially lead to the better profitability.

Enhancing the CSI (Customer Satisfaction Index) bar.Mapping and creating the service network for better customer connect.Established customer care brand "Peace of Mind" for strong customer's belief.Ensuring ways and means for better spare parts availability. (Initiated spares availability through 1X24 project. This is under Brand promise of Peace of Mind)Dealer engagements pertaining to high DSI (Dealer Satisfaction Index)Monitoring revenues and contribution through spare parts business.Enhancing the dealership capability through appropriate training.Close monitoring and reviewing dealer's after sales profitability through service marketing initiatives.Enhancing Service Market share through better customer connect.Brand Promotions and spreading technical awareness for creating echo-system through local technician training for strong customer belief.Extending Technical Support to dealer partners (Response in minutes and resolve in hours)Trials and Homologation preparation.Warranty Management for dealer partners.Regular liaising with Tata Motors India for technical solutions and change management for parts.Inventory control and order management for parts for central warehouse and across dealerships.Ensuring that all technical literature including service books, workshop manuals, parts catalogs etc are always maintained up-to-date.Execution of National service campaigns with dealers.Organizing recall program for Tata vehicles as and when required.Provide technical support for the new used car business.Develop multiple vendors for lubricating oils etc to provide better solutions for Tata customers.

Main Attributes are:> Handling area of Haryana> Was responsible for both Sales and Service> Was handling all Haryana Roadways Transport Authority Depots.> Appointing Stockist and Retail Seller shops for more selling through Distributors.> Maintaining healthy relationships with all OEMs to have good support and Branding of the product for the end customers.> Facilitate Distributor in selling Tools and Equipment to all Authorize dealers and Stockist.> Giving training to Dealers and motivating to be original and sell original.> Organizing Customer Meets for retail selling.