Varun Vaid Email & Phone Number

Ottawa, Ontario, Canada

- Support, mentor, and motivate salaried and hourly workforce (5 managers, 250-300 workforce)- Lead large-scope projects with site and regional impact- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance- Manage safety, quality, productivity, and customer delivery promises- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Ottawa, Ontario, Canada

• Leading & mentoring team (multiple clinics and remote workforce) to deliver organizational goals.• Deployed data-driven strategies to optimize cost per hire, maximize labor pool utilization, manage employee performance, develop T&D plans, and deliver on the organization’s KPIs reducing cost by 10%.• Implemented a new scheduling/billing system with sustained adoption, increasing staff productivity by 22% and reducing staff costs by 15%.• Managed the receipt and timely processing of all inquiries, complaints, and claims from customers, resulting in a 25% reduction in response time.• Developed and delivered training programs to current and new team members, resulting in a 30% improvement in employee performance.• Maintained effective control of patient/customer files, records, processes, procedures, and directives, resulting in a 20% reduction in errors.

Birmingham, United Kingdom

• Successfully led multiple retail/pharmacy locations delivering yearly budgets of over £7 Mil+• Helping managers resolve conflicts, including problem-solving, negotiating, and making decisions independently, resulting in a 30% reduction in escalated complaints in the area.• Trained/coached teams in maintaining accurate records and data, resulting in a 20% increase in efficiency.• Built and managed external relationships with 20+ care homes and 30 clinics across Birmingham (U.K.) to increase prescription revenue by £950K/yr.• Accountable for P&L across 10 locations (150-175 professionals).• Successfully led & delivered various service initiatives/programs by coaching & mentoring the team.• Delivering the highest standards of clinical excellence and consistently achieving audit scores above 90%(company average of 85%) year on year.

Birmingham, United Kingdom

• Leading team (15+) to ensure achievement of NHS, OTC & professional services income budgets.• Ensuring compliance with ethical, professional and legal pharmacy standards to ensure that every customer receives a safe, accurate and efficient dispensing service.• Embed performance management and conducting quarterly reviews with all the team.• Driving all aspects of operational excellence and compliance through adherence with standard operating procedures (SOP)• Engaging, mentoring and coaching team through periods of change.• Developing Surgery relationships.

Birmingham, United Kingdom

• Leading/Running professional services: Stop smoking clinics, NMS.• Staff Management (recruitment, training, counselling, disciplinary).• All aspects of stock management• Managing the repeat ordering system.• Recognize and recommend Lloyds as healthcare expert.

Birmingham, United Kingdom

• Identifying and developing client business/relationships in a competitive environment.• Pre-screening CVs, reference checks and organizing interviews.• Regular contact with candidates and clients to control the recruitment process efficiently.• Growing business via networking and attending recruitment fairs in varied academic settings.• Weekly client and candidate meetings. Head Hunting for clients.

Birmingham, United Kingdom

• Accurately identify customer needs, cross sell and offer suitable products.• Overachieving individual sales and lead generation targets every quarter.• Maintaining an excellent level of product knowledge and customer service.• Achieved target figure of 201% based on the internal points system.

Birmingham, United Kingdom

• Maintain and establish company customer base.• Communicating and liaising with internal and external customers/departments.• Handling customer queries and resolving them at point of contact.• Analyzing customer accounts.• Won accolades and received a letter of thanks for my excellent customer handling skills.

Master Of Science - Ms, Business And Personal/Financial Services Marketing Operations

Masters, Management & Finance

Bachelor Of Commerce - Bcom, Accounting And Business/Management