• Developed custom objects, fields, and relationships in Salesforce to streamline business processes.• Configured profiles, layouts, and security settings to meet user access requirements.• Created workflows, triggers, and controllers, enhancing automation and operational efficiency.• Designed and implemented reports and dashboards for data monitoring and quality control.• Conducted data loads and managed user roles, security settings, and application storage, ensuring compliance with security standards.• Developed Visualforce Pages and Apex classes, utilizing SOQL and SOSL for custom data handling.• Collaborated with teams to set up queues, email templates, and public groups, optimizing communication within CRM.