Product Manager
Current• AWS Management: Proficient in managing AWS EC2 instances, including instance creation, price estimation, and basic billing monitoring. Skilled in opportunity creation and cost-effective infrastructure management.• GCP API Management & Monitoring: Expert in enabling and managing APIs for Speech-to-Text (STT), Text-to-Speech (TTS), and Translation services. Ensure service performance through dashboard monitoring and issue resolution.• WhatsApp Onboarding: Successfully onboard customers to WhatsApp using platforms like WATI, GallaBox, Kaleyra, and Redington, ensuring high customer satisfaction and smooth integration.• BFL Client Management: Recently onboarded over 100 agencies for BFL, providing comprehensive product training to ensure they understand and efficiently use the systems. Additionally, I assist with agent onboarding for the call center, infrastructure readiness, and lead procurement processes for required infra setup.• Technical Network Solutions: Collaborate with BFL to design and implement Technical Network Solutions for onboarding their BPO operations, optimizing infrastructure to meet technical requirements.• BPO Management: Manage BPO-related queries and issues by coordinating with multiple teams, ensuring prompt resolutions and smooth operations.• Jail Canteen Management System: Led a team to develop and implement a jail canteen management system and call handling system for North Indian jails, ensuring timely product delivery and ongoing maintenance for optimal functionality.
