Responsible for a team of application support, application functional testing, delivery, training to sales team for app usages and adoption of app usage.Implemented Ticket logging system to improve work practices and processes.Handle Major Incidents raised by client and looks incidents escalated by L1 support team.Works on Master Data Updates for new clients, product master updates ongoing using T-SQL.Writes queries and programs in T-SQL to automate the support operations day-to-day activities, which are still not available on the front-end portals.Worked within established configuration, documentation & change management policies for proper Sales Team Applications (Order Booking) and Distributor Management System implementation at client site.Attend daily/weekly CAB meetings ensuring planned changes are properly outlined and communicated.Coordinated with diversified cross-functional teams to mitigate risks, balance stakeholder interests, achieve milestones, bring in operational excellence and support decision-making.Imparting training on various modules to the team members as well as end-users.Developed processes, and conducted end-user training & reinforcement to stimulate Sales Team App adoption.Makes incidents reports for scorecard and weekly/monthly review for different clients.

• Ensuring issues management & resolution for all India NCS services including local installations, technical issues, etc within SLA.• Issue Root Cause Analysis – Incident/Problem Management – review incidents each month to determine root causes and escalation to right L3 for resolution.• Trend analysis of incidents and problems.• Assisting in knowledge management for known incidents and maintaining repository of known incidents.• Assisting in creation and management of all process documentation related to incidents, problems and change.• Interface with regional ISIS HFS Service operations team for reviews, updates on service, issue tickets, issues understanding.• Ensuring local National consolidation services stability & reliability at market Application, Release, SDLC management including new release development. • Act as the contact for L1, L3, Regional service operations for India NCS support.• Local Vendor interface (L1,L3) for issues management, resolution• Coordinating vendor review meeting to improve service efficiency and suggesting necessary changes.• Subject Matter Expertise (Business Process & technical expertise) of NCS (National Consolidation Server) process. • Aids in new release management – design, testing & launch of new NCS releases in India.• Provide coaching, guidance and training to the 1st-level HP SWING CC support team. Training of L1 on NCS systems, new processes with support of P&G iZoom/ISIS HFS Regional Service operations team.• Ownership of key technical processes e.g. version management, weekly data input file submission to ISIS. Ensures data quality & completeness for weekly input file submission.• Review Score-carding & QoS. • Distributor data compliance & quality governance with DTSM help.• Own distributor team reference data in NCS systems & update on NCS support.

Maintaining and developing new modueles for existing application which handles all sort of operation work, reports, master data etc. releted to courir domain.

Provide support for server componentes and publish reports.