As a Technical Support Engineer at VMware, I work with the EMEA customer base to provide solutions and support for the Workspace One platform, formerly known as AirWatch. I have a Bachelor of Technology in Computer Science from GL Bajaj Institute of Technology and Management, and I am certified in VMware's Digital Workspace 2023 and Google's Fundamentals of Digital Marketing.My domain expertise lies in Mobile Email Management (MEM) and Mobile Device Management (MDM), where I have knowledge of MS Exchange, email servers, and network troubleshooting. I have dealt with production down scenarios and escalated cases effectively, contributing to customer satisfaction and retention. I am an effective communicator with excellent interpersonal skills, and I enjoy helping people and solving their issues using my knowledge of the products and machinery. I am motivated by learning new technologies and skills, and I aspire to grow and advance in my career at VMware.