• Spearheaded end-to-end recruitment processes, including talent sourcing, screening, and conducting competency-based interviews, resulting in a 60-70% improvement in conversion rates for closing positions.• Developed and executed strategic onboarding and off-boarding programs, ensuring seamless transitions for new hires and departing employees while maintaining compliance with company policies.• Managed HR operations, including performance management, payroll processing, and employee relations, contributing to the enhancement of workforce productivity and employee satisfaction.• Conducted comprehensive HR analytics and generated detailed MIS reports, providing actionable insights on key HR metrics such as employee performance, KPIs, and departmental productivity.• Collaborated with cross-functional teams to support daily operations, including preparing reports and maintaining effective communication with clients, stakeholders, and internal teams to ensure smooth workflow and timely project delivery.• Provided training and mentorship to team members on HR processes, recruitment strategies, and administrative tasks, fostering a collaborative and knowledgeable work environment.

• Proficiently managed user account creation and security group administration within Azure Active Directory (AD) and MS Exchange, ensuring streamlined access control and data security measures.• Established and maintained regular contact with Global HR teams to understand organizational requirements and align user provisioning processes with HR policies and guidelines.• Demonstrated expertise in associating Global HR stakeholders with relevant security groups, facilitating efficient collaboration and access management across organizational hierarchies.• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan• Conduct remote troubleshooting and test alternative pathways until the issue is resolved• Create email accounts in O365 and resolve outlook and mailbox-related issues• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status• Follow up with clients to ensure their IT systems are fully functional • Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.• Meet SLAs like response and resolution times by partnering within L1, L2, and L3 Support organizations• Mailbox creation/ deletion/ modification

• Collaborate with senior management including the marketing lead to grow Instagram accounts, implementing posting schedules for popular content which increased followers by 20%• Provide recommendations to enter a niche market for career tips, conducting market research on futuristic courses benefitting more than 20+ students• Established operational strategy with the team for improving sales, flexibility, and accountability, providing exceptional customer service and efficient product deliveries daily which translated to a customer satisfaction rating score of 97%• Prepared data charts/tables with information using Microsoft Excel, regarding the top 20 futuristic courses in the world.