- Responsible for heading a team that handles end to end after-sales operations for Projects in UAE.- Leading business plans directed towards customer follow-ups to ensure customer satisfaction to enhance sales.- Maintaining and retaining business relationships with clients through regular meetings and taking their feedback on quality of products and service for improved client satisfaction.- Ensuring that the Post-Sales team is efficiently coordinating with Sales Team for processing orders, arranging deliveries, collection of payments and providing after sales support.- Brought about a massive drop in escalations from customers/sales team within 6 months of joining by streamlining processes, compartmentalization of post sales team into varied functions and other proactive measures.- Monitoring details of legal contracts and ensuring the deliverables are aligned with the framework of the contract.- Ensuring and maintaining smooth inter-department communication to achieve set targets.- Driving process improvements and leading automations to ensure highest profitability and performance.- Prepare and present regular Sales Forecast Reports, Aging Debtors Report & After Sales Activities Reports to senior management and stakeholders.- Facilitating the commercial team in clearance of long overdue payments by convincing clients and arranging a revised payment plan with a mutually benefitting approach for both client and company.- Conducting Research on updated market trends of industry & training the team to ensure total customer satisfaction.

• Preparing and updating Project Logistics Management Plan and monitoring actual site works to ensure its implementation supports the overall allocated project deliverables.• Monitoring site productivity and presenting monthly reports to Management for enhancing site productivity and efficiency.• Identified site coordination issues & Implemented improvements in site works leading to upto 25% enhanced productivityand leading to upto 15% cost savings in identified areas. • Prepared an efficient waste management plan with segregated areas leading to over 40% savings in waste disposal costs. • Reviewing, updating and fulfilling Consultant and Client Requirement related to all Logistics Arrangements on site.• Maintaining coordination with Suppliers & Sub Contractors for material to be delivered & stored on time in an organized manner while looping in Construction and Store Teams for efficient site management. • Coordinating with QAQC department for timely material inspections and installation of inspected material on site.• Supporting the Construction Supervisors and Store Managers to resolve storage and warehousing issues.• Carry out regular walks and conducting audits around in the site to ensure safe work practices. • Report incidents, assist in investigation, discuss learning with employees, and implement actions to prevent recurrence.• Monitoring and reporting on the performance of the construction supervisors and the contractors, including on QHS&E requirements and closely liaise with HSE Dept. for safety arrangements.• Supervision of the security personnel on site and devise strategies, appointing personnel, and implementing protocols that would ensure the safety of the site, goods, and the people inside.

Achievements/Tasks in Logistics• Leading a team of Logistics personnel, Store Keepers, Document Controllers and Data Entry Operators. • Logistics Planning for projects and create operational procedures for newly mobilized sites. • Plan internal and external logistics routes through the project phases focusing on separation of vehicles, machinery and people. Identify and designate the lay down areas and offloading points.• Establish and adhere to strict time frames for delivery of materials on projects from suppliers. • Regulate and optimize material quantity, quality, transport costs, delivery times and efficiency. • Conduct audits of project stores & train storekeepers on space management and safe storage. • Prepare analytical reports related to Productivity and Progress Monitoring construction projects.• Provide Snagging & Close Out Support to Project Management. Achievements/Tasks in Process Improvement & Implementation• Identify problem areas & bottlenecks in processes and solve them through deployment of automated solutions.• Implement technical systems along with hardware and software solutions.• Develop system configurations for automated software based on varied project requirements.• Define and execute implementation plans followed by testing and troubleshooting final system setup.• Provide training and end-user support during and after implementation process.• Prepare pre-implementation presentations & demonstrations as well as develop project-based proposals.• Involved in implementation of ORACLE ERP system.• Involved in implementing Lean Construction Tactics.• Developed & Implemented an effective Productivity Monitoring Systems at Projects.• Involved in integration of different systems to generate management dashboards & reports.• Developed & Implemented a unique Snagging system at Projects to support them at close outs.• Involved in optimization of Manpower, Material & Machinery to achieve project objectives within deadlines.

• Responsible for the entire store operations including store planning, inventory management and timely distribution.• Weighing up tenders, negotiating prices & agreeing contracts with suppliers in coordination with Procurement Dept. • Developed and implemented a new inventory management system for Central Stores and Project Stores.• Develop and enhance all operations, documentations and storekeeping activities by identifying shortfalls. • Monitored Stores of Projects through their store-keepers and advising them on logistics and space management. • Prepared weekly, monthly, quarterly and yearly reports of Central Store for management’s review.• Liaising with Procurement & Commercial Dept to set and maintain Project Material Budgets. • Implemented new Lean process flows to improve efficiency and inventory management. • Responsible for data management of 3 Stores: UAE, KSA & Qatar.• Responsible for training & skill development of Stores Staff across all projects.

• Independently handled all Market Intelligence Activities.• Worked with the Planning Department to conduct trainings, seminars & conferences.• Coordinated with Legal Agencies responsible for Brand Protection.• Handled the accessory development business in coordination with Sales Team. • Coordinated with Hyundai & Kia Distributors all Over Middle East, Northern Africa & Central Region for promotions, sales, campaigns, marketing activities, KPI and other reports.• Acted like a link between the HQ in Korea and distributors.• Prepared relevant reports, memos, footnotes, presentations, graphs and charts on MS-Office.• Handled Distributor Satisfaction Survey & its Analysis.• Responsible for Distributor Database Management.

• Marketed the insurance products of Howden to various corporate and retail sector units.• Worked in close co-operation with other insurance companies for whom we are exclusive brokers.• Maintained smooth flow of operations by working as a part of operations to prepare suitable quotations for the clients.• Built new channels for continuous generation of fresh business.• Coordinated with all Section-Heads in the Department for all Marketing & Promotional Activities.

• Developed corporate customers for the brand through presentation of our products.• Organized road shows and promotional activities to create awareness about the product.• Coordinated with team members and managers to carry out market research activities.• Followed up with potential clients and pass on the matured lead to the sales team.• Developed new corporate clients and maintain existing client relationships through regular meetings.