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Storyblok is a headless CMS that offers a unique combination of visual editing tools and highly customizable content blocks for marketers on top of a modern headless architecture that gives developers the flexibility to build fast and reliable digital platforms!- Develop business opportunities within MQLs.- Qualify leads demands in CRM managing pipeline stages and following up with AEs.- Daily research and monitoring emails and calls.- Engage with growth and product team to develop new experiences looking to increase demand generation as a result.- Introduce Business Value Map for future customers- Enterprise Sales focusing - Commissioned Position

B2C / B2B sellingI have helped more than 500 individuals move abroad efficiently I developed and created sales materials (e.g. proposals, slides, analyses, reports...)I have provided step-by-step guidance to future expats to help them move abroadI have signed more than 50 B2B partnershipI translated more than 350 country guides from English to SpanishI created an excel with more than 1100 ideal companies and potential partners to prospectI have reached out more than 2000 customer leads through cold callingI achieved my sales targets and outcomes within the scheduleI coordinated sales efforts with team members and other departments to achieve better resultsI suggested a lot of improvements to make our company more lucrative and to provide a better experience to B2C and B2B partners, customers, and potential clientsI successfully learned how to use Active Campaign - CRM, Email Marketing, and funnel creationI managed the entire sales cycle from finding a client to securing a dealI provided professional after-sales support to enhance the customer satisfaction rateI successfully negotiated/closed deals and handled complaints or objections

Markets: Spain and South AmericaLanguages: Spanish, English, and PortugueseI responded to customer inquiries, primarily through telephone sales activitiesI had the best NPS (net promoter score) of my team for 4 consecutive monthsI responded to email and live chat inquiries as well as being involved in order fulfillment and post-sales-related activitiesI performed telephone outbound calls and customer database tracking activitiesI actively created business opportunities and represented Airbnb in all sales-oriented activities.I acted as a mediator during reservations and travel bureaucracyI communicated in 3 different languages during my working shifts (Portuguese, Spanish, and English)

● Inbound: Educate and help clients by answering their questions and providing a tailored experience based upon their interests and goals on E-goi● Outbound: Up-selling purposes : Call customers to understand if they have any questions or doubts and if they are happy with the service provided in order to increase sales● Provide the highest level of customer service to all current and future clients● Resolve software issues / technical support (tickets)● Software: E-goi and LiveAgent (helpdesk)● Market division: Portuguese, Spanish / International / Latin America●Languages: Spanish, English and Portuguese● Business or sector: Marketing - Email marketing - Communication - Sales

● Responsible for answering questions and doubts of Spanish and English customers over the phone or via chat/email about Apple devices, services and accessories, including both software and hardware.● Help and teach customers understand how to use apple devices● Make software diagnostics● Resolve software issues● Languages: Spanish, English and Portuguese