Vasile Onica Email & Phone Number

Bucharest, Romania

Bucharest, Romania

-Delivering trainings for new team members, managing to provide the necessary information in order for them to get familiar with the whole process.-Managing disputes raised by the customers over invoices such as: invoice cancellations, additions, deducts, de-booking and partial or full re-invoicing.-Offering full support for the UK based team.-Processing.

Bucharest, Romania

• Ryanair Bucharest
• Managing customer service inquiries in order to solve customers’ problems,
• Identifying and assessing customers’ needs to achieve satisfaction,
• Communicating and coordinating with colleagues as necessary,
• Maintaining a positive, empathetic and professional attitude toward customers at all times,
• Knowing our products inside and out so that we can answer questions,

Bucharest, Romania

• Based on the information procured decide how it is to be tested,
• Inform the test lead about what resources will be required for software testing,
• Develop test cases and prioritize testing activities
• Execute all test cases and report defects, define severity and priority for each defect,
• Carry out regression testing every time when changes are made to the code to fix defects

Philology - English

Political Science And Government, Postponed My Bachelors Degree Due To Career Opportunities.