Vasili K. Email & Phone Number

California, United States

Palo Alto, California, United States

San Francisco Bay Area

• Facilitated migrations from local servers & arcane systems for enterprise-level shops with multiple locations to a cloud-based after-market shop management software. Wrote complex contracts for new software feature.
• Worked closely with Product, Engineering,& QA teams to document tasks in Jira, improve the automation tool stack, migration process, & professional services workflow within Salesforce
• Answered questions & addressed concerns about data integrity & migration process raised by our sales, success, or product teams on behalf of customers
• Managed Analytics & Professional Services tasks
• Shortened migration turnaround time from 1 week to 2 business days

Palo Alto, California

• Supported product launch of a dash cam with a subscription service; led analytics retrospectives over usage & product ratings.
• Collaborated on creating & implementating extensive hardware & software Quality Assurance & Failure Analysis tests
• Worked closely with both the management team & engineers to document & resolve product issues.
• Performed product fulfillment for partners & managed support system.

Los Gatos, CA

• Supported product launch of wearable device Thync, with a consumer subscription service, lead open Android beta of Thync app.
• Managed recruitment, scheduling, proctoring, documentation, & compilation of beta devices prior to product launch, performed user testing of new form factors, applications, & modulations; Quality Assurance & Failure.
• Performed global B2B & B2C tasks for shipping, fraud prevention, eCommerce & CRM implementation; managed product inventory & shipping in Asia, Europe, North & South America markets
• Provided customer solutions via customer outreach, video chats, email, social media, & detailed product documentation, knowledge base management & community curation.

• Lead a multilingual team of 15, performing content moderation & review.
• Surfaced individual and program-level opportunities for improvement.
• Participated in monthly & ad hoc reporting, assessing team production & quality.
• Tech writer & editor of internal knowledge base articles.
• Assist in the hiring & training process, along with coordinating refresher training.

San Francisco Bay Area

• Community moderation & troubleshooting for the first Google Glass Explorers.
• Tech writer & editor of internal & external knowledge base articles & troubleshooting trees.
• Assisted in bug creation, documentation & tracking.

Redwood Shores, CA

• Resolved 225 customer inquiries as a daily average- via email & phone- in an efficient & courteous manner, often working with tight deadlines for a print-on-demand internet service.
• Trained customers & co-workers on site functionality after hours of personal site exploration.
• Collaborated with the marketing department to find dynamic ways to improve the user’s experience.

Foster City, CA

• Black box tested game titles on PlayStation®3 and PlayStation® Portable entertainment systems.
• Conducted creative and systematic gameplay and Wi-Fi tests, seeking grammatical or technical errors.
• Documented software defects in DevSuite, providing detailed notes on the steps to recreate issues.

Education record

Education record