Bala Vasireddi Email & Phone Number

Hyderabad, IN

Houston, Texas, US

San Jose, CA, US

San Jose, California, US

Waltham, MA, US

Transformed and grew the Customer Success Engineering team based out of APJ into a global team providing 7/24/365 support & services to enterprise customers across 37 countries. Foundational to this transformation was establishing an operational execution & measurement culture based on data-driven decisions that drove significant improvements in case.

Waltham, MA, US

Waltham, MA, US

Responsible for the Non-US hours' support (follow-the-sun model) for Global Support, with Primary Support responsibility for APJ Customers.Responsible for all PS (consulting & Implementation) and Partner enablement & engagements within APJ region.

Wayne, PA, US

Set up and grew the India Operations to a 500+ member team that delivered a full range of complex Infra (DC/Cloud) & Application Support & Development services to Sungard AS’s global clientele operating in 70+ countries. In addition, I launched and grew India's business for SungardAS's market-leading BCM/Recovery services to a >$5+million ARR within a span.

Dallas, TX, US

Managed a 400+ member globally dispersed (US, Slovakia, India, China, HK, Australia, Singapore) team that delivered Managed Network Services (MNS) to global customers of AT&T and IBM's customers in the Asia Pacific (APAC) Region. In addition, I set up and grew a 100+ member Offshore team from scratch for MNS teams that supported the US and EMEA regions..

Dallas, TX, US

Setup India operations for USinternetworking, Inc (USi) in April 2004, now renamed as Hosting & Applications Services (H&AS) business unit within larger AT&T. The India entity consists of 600+ people across two operational delivery centers located in Hyderabad and Bangalore.In this role, I reported directly to the VP & CEO of H&AS and held overall.

• Founded and built, within a span of 2 years, one of the premier BPO/ITES training and consulting outfits in Hyderabad with the primary objective of servicing all the training and transitory needs of multi-national.
• Our client list included global companies like Dell, Deloitte Consulting, GE Capital, Neoteris (Now Juniper Networks), Zustek, Infotech Enterprises, Apollo Hospital Group in addition to a number of other domestic.
• Trained close to 2000+ professionals within the BPO industry through our training programs. For Dell alone we have designed and delivered training programs for about 500 employees within diverse process like – US.
• Successfully streamlined and stabilized a business critical BPO process consisting of 70 engineers at Zustek – a company that provides fully outsourced email based customer interaction services on behalf of blue-chip.
• Assisted in the migration and staffing for 3 different Corporate Collections processes from Dell US, EMEA and Australia regions to India through direct interaction with the migration teams in Dell’s respective regions.

• Marimba's enterprise systems management software product line helps IT departments at Global 2000 companies to take control and better manage their global IT assets (i.e. desktops, servers, and PDAs) remotely and.
• Recruited & trained 4 resellers in Japan, S. Korea, Singapore, and Australia and helped build a healthy pipeline.

Led the pre-sales engineering team with responsibility for all the technical selling, solution design, account management, and post-sales delivery management for all the solutions sold to our enterprise customers within the Western US (west of Mississippi).-Multi-million dollar wins at Charles Schwab, ADP Dealer Services, Washington Mutual, Cisco Systems.

Palo Alto, CA, US

In this Pre-Sales & Technical Enterprise Account Management role, I was responsible for defining the technical sales & support strategy for Sun products/services into key customers within the Silicon Valley region. Some of the key achievements in this role were:- Singlehandedly took over and managed a failing OS Evaluation cum Migration effort (SunOS 4.x.

Sunnyvale, California, US

As an individual (and the only) contributor for the first 2 years and subsequently as the manager for the day-to-day operations for Network & Computing Services (NCS) team which is tasked with supporting the entire worldwide corporate compute & network infrastructure in a hyper growth company consisting of 1000 Sun & Macintosh machines spread out across 7.

Master'S Degree, Computer Science

Bachelor Of Engineering - Be, Computer Science & Systems Engineering

Central Board Of Secondary Education (Cbse), Mathematics, Physics, Chemistry