• Work with business Accounting, Franchise Operations, Legal departments, Application developers, and Vendors with the primary responsibility to meet application updates, Information technology upgrade projects, PCI compliance timelines, and policies• Create and maintain POS application updates and implementation, Information technology infrastructure plans, and ensure all the Software, Hardware, and Human resources follow authorization and authentication policies• Facilitate onboarding meetings, develop action plans, and report to the VP of Operations and Senior Management weekly on all projects.• Creation of Virtualization Infrastructure for various automated reports, in-house• Conception, creation, and overviewing of the IT infrastructure and functions of a remote Office located in Surat, India • Consult with management users, technicians, vendors, and technicians to assess computing needs and system requirements• Incorporated IBM MaaS 360, cloud management for all Corporate Apple Mac Devices for security and control access • Adapting the Carl’s Junior franchise IT infrastructure to the Real Estate branch of the corporation (43 multitenant complexes), incorporating Centralized, VoIP, Camera systems, Property Manager’s Communication (E-mail and Real-time messenger via Office 365 platform)

• Acting as Systems administrator supporting company's local networks, workstations and server infrastructure.• Preparing and testing, for physical deployment, the P.O.S systems including installing OS and the software, working together with the software developing team. • Configuration and installation of the IP phones (AT&T voip platform) for the company main office and Carl's Jr restaurant remote locations.• Acting as a project manager: a). Integrating new Hi speed Internet connections to existing infrastructure to all of the franchise stores b). Heartland Xpient POS system Integration, testing and deployment c). HME Zoom Drive Thru system timer Implementation d). Windows servers update and Azure cloud integration

•Support Workstation, Windows servers (Tier 1,2), and Local Networks.•Performed VMware virtualization for legacy systems.•Install and deploy Windows, OSX and Linux-based computers.•Provide on site customer support for hardware and software.•Create job reports and cost analysis.

• Troubleshoot and repair PCs and servers; clone business systems.• Remove viruses, malwares and spywares, backup data.• Support client hardware and software.• Provide remote access support, customer portal support and administration using Citrix.• Build complete systems as well as troubleshoot and repair/upgrade hardware and software.• Work with all Windows OS versions, Linux and VMWare, and Windows Networking.• Manage branch outlet.

Providing IT consultation and computer repairs.Solving connection problems and repairing LAN networks (WiFi and Ethernet).

-Consultation for the Workstations and servers.-Installation of OS and required service packages.-Updating and maintaining OS and software to the latest releases, patches.-Implement security tools.-Ensure data backup and recovery data.-Provide consultancy and customized services according to the needs.-Maintenance of LAN.-Providing tech information and preparing schedule to the service technicians

- Installation,configuration applications and operating systems (Windows,Mac,Linux). Software & hardware upgrades and troubleshooting. - Installation and maintenance networks.- Troubleshooting and repairing hardware and network connectivity issues.- Commercial software installation and troubleshooting for private businesses/companies. - Performing scheduled client visits for installation, maintenance, repairing PC or individual hardware components.

- Installation, maintenance, repairing PC.- Installation and configuration applications and operating system software, hardware and upgrades.- Installation and maintenance networks.- Troubleshooting and repairing hardware and network connectivity issues.- Performing scheduled client visits.