Program Manager
Shaped India's premier neo-bank, drove innovative product solutions, and achieved impactful business outcomes• Launched India’s first KYC process with an e-PAN card to unlock new users, capture youth, and enable access to banking services in the country's remotest regions resulting in a 10% increase in accounts created• Achieved a 40% uplift in user conversion within 1 week of onboarding by increasing activation in zero-state• Reduced CS tickets by 36% by optimizing resolution… Show more Shaped India's premier neo-bank, drove innovative product solutions, and achieved impactful business outcomes• Launched India’s first KYC process with an e-PAN card to unlock new users, capture youth, and enable access to banking services in the country's remotest regions resulting in a 10% increase in accounts created• Achieved a 40% uplift in user conversion within 1 week of onboarding by increasing activation in zero-state• Reduced CS tickets by 36% by optimizing resolution journeys with improved design based on user feedback • Decreased user drop-off by 20% by implementing seamless app-to-webview transition and resolving the bugs• Spearheaded a 10-member team to achieve a 4x increase in conversion of near-expiry users to FKYC by designing and implementing a user outreach program to nudge users via on-app initiatives and off-app comms• Devised a Hybrid-Biometric user onboarding journey to enable cross-selling and eliminate a 20% drop-off during premium salary accounts acquisition. Collaborated with the engineering team and the partner bank• Formulated GTM strategy for the firm’s entry into the small-medium enterprise market segment based on research and identified potential targets for acquisition. Presented recommendations to the leadership team Show less