Vathchala Devi Thulasidass Email & Phone Number

United Arab Emirates

Client Engagement:Build and nurture strong relationships with key clients, understanding their business needs and goals.Act as the main point of contact for clients, ensuring a high level of responsiveness and communication.Account Management:Develop and implement account plans to achieve client objectives and company targets.Collaborate with internal teams to ensure the timely delivery of services and solutions to clients.Client Satisfaction:Proactively address client concerns and resolve issues to ensure satisfaction.Gather client feedback and communicate insights to internal teams for continuous improvement.Upselling and Cross-Selling:Identify opportunities for upselling and cross-selling additional services or features to existing clients.Collaborate with the sales team to expand the range of services offered to clients.Contract Renewals:Manage contract renewals and negotiations, ensuring favorable terms for both the client and the company.Work to minimize client churn and maximize client retention.Strategic Planning:Develop and execute strategic account plans to achieve revenue and growth targets.Stay informed about industry trends and client needs to provide proactive solutions.Communication:Communicate important updates, service enhancements, and maintenance schedules to clients.Conduct regular check-ins and business reviews with key clients.

Dubai, United Arab Emirates

Invoicing and Billing:Generate and issue customer invoices accurately and in a timely manner.Verify billing accuracy, ensuring compliance with contract terms and pricing.Payment Processing:Record and apply customer payments to respective accounts promptly.Monitor and reconcile payment discrepancies, addressing issues as needed.Collections:Manage and reduce outstanding receivables by implementing effective collection strategies.Communicate with clients regarding overdue payments and resolve issues to ensure timely payments.Account Reconciliation:Reconcile customer accounts to ensure accuracy and completeness of payments.Investigate and resolve discrepancies or issues related to customer payments.Cash Flow Management:Monitor and report on receivables aging to identify potential cash flow issues.Work closely with the finance team to optimize cash flow and reduce outstanding receivables.Customer Relations:Respond to customer inquiries regarding invoices, payments, and account balances.Collaborate with the sales and client relationship teams to address customer concerns and ensure satisfaction.Reporting:Generate regular reports on receivables status, collections, and cash flow for management review.Provide insights and analysis on receivables performance.

Dubai, United Arab Emirates

United Arab Emirates

Invoice Processing:Receive and review incoming invoices for accuracy, completeness, and proper authorization.Code and enter invoices into the accounting system in a timely manner.Ensure adherence to company policies and procedures during the invoice approval process.Payment Processing:Prepare and process payment runs, including cheque, and electronic transfersReconcile payment batches to verify accuracy before processing.Collaborate with the finance Head to ensure timely and accurate payments to vendors.Vendor Relations:Communicate with vendors regarding invoice discrepancies or payment-related inquiries.Maintain positive relationships with vendors through effective and professional communication.Address and resolve vendor issues promptly.Account Reconciliation:Reconcile vendor statements to internal records, investigating and resolving discrepancies.Maintain accurate records of accounts payable transactions for auditing purposes.Assist in month-end closing processes related to accounts payable.Expense Reporting:Review and process employee expense reports, ensuring compliance with company policies.Verify supporting documentation for expense claims.Reporting:Generate regular reports on accounts payable activities for management review.Contribute to financial reporting processes by providing accurate and timely data.

United Arab Emirates

Dubai, United Arab Emirates

Chennai, Tamil Nadu, India

Key Responsibilities:Customer Reception:Welcome customers warmly as they enter the service center.Provide information about available services and answer general inquiries.Direct customers to the appropriate service areas or personnel.Appointment Scheduling:Efficiently schedule service appointments for customers, coordinating with service technicians to optimize workflow.Confirm and remind customers of upcoming appointments through phone calls or messages.Communication Hub:Act as a liaison between customers and service technicians.Relay service updates, estimated completion times, and any additional service recommendations to customers.Billing and Payments:Assist customers in understanding service invoices and payment processes.Process payments accurately and provide receipts.Address billing-related queries and concerns.Customer Assistance:Handle customer complaints or concerns with professionalism and a commitment to resolution.Collaborate with the service team to ensure timely and quality service delivery.Record Keeping:Maintain accurate and organized records of customer information, appointments, and service transactions.Generate reports as needed for management.Up-selling and Promotions:Inform customers about additional services or promotions offered by the service center.Encourage customers to participate in loyalty programs or special offers.

Chennai, Tamil Nadu, India

1. Customer Engagement:• Initiate contact with potential customers to understand their requirements and preferences.• Provide detailed information about the company's products, services, and promotions.• Address customer inquiries promptly and professionally.2. Product Knowledge:• Stay informed about the latest automotive products, features, and industry trends.• Articulate product specifications and advantages to potential customers.• Collaborate with the sales team to ensure accurate and up-to-date product information is communicated.3. Pre-Sales Support:• Assist customers in selecting the right product based on their needs and preferences.• Explain pricing, financing options, and any available promotions or discounts.• Coordinate with the sales team to schedule test drives and showroom visits.4. Customer Relationship Management:• Build and maintain positive relationships with potential customers.• Follow up with leads and inquiries to nurture customer interest.• Collaborate with the sales team to transition leads into the sales pipeline.5. Feedback and Improvement:• Gather feedback from potential customers and share insights with the product development and marketing teams.• Continuously identify areas for improvement in the pre-sales process and propose solutions.