Assist in the development of product features; Correct existing product issues as part of product life cycle; Interface with both Product Design and Product Development teams for product design integrity. Develop new product screen designs and layouts. Create source code to support web based product designs.

Responsible for providing technical and developer support for deployment and production issues for business partners and customers using the Retail Pro application suite. Provide phone and email support to debug, track, find and fix problems. Create and manage technical environments within the support organization to replicate and diagnose customer issues, and troubleshooting software functionality, application server setup, database management, operating system configuration, installation, migration, and upgrades.Maintain relevant information in the support tracking system and update clients and management about the status of all issues on a timely basis.

Design, Develop, Maintain, Diagnose and Repair websites and web applications. Some custom graphic design services available. Computer and Networking maintenance and repair services available. Web and Email hosting available.

• Developed and maintained web based Customer Relationship Management (CRM) software. • Created and Maintained CentOS Linux web server in virtual environment.• Assisted with the maintenance of Microsoft Windows based workstations and servers.

• Assist inbound customers calling in regards to a wide variety of issues including billing, technical support, financial recommendations and plan changes. • Accurately tracked call statistics and case histories using CRM software.• Assisted customers with escalated billing and support issues as a Customer Relations Specialist• Developed web site project for providing team web pages for entire call center (70+ teams/pages) using HTML and jQuery. Modular layout, heavily documented with users guide.

• Designed new corporate web presence using HTML, CSS, JavaScript, AJAX to improve usability and decrease server file sizes and maintenance. • Created custom backend web administration interface using the ProvideX programming language to dynamically update data files via web forms. • Assisted the Marketing Department in creating marketing materials including newsletters, flyers and other print and web materials.• Constructed images and graphics for both web and print materials including banners, logos, buttons and other image types.• Generated new InstallShield MSI package to distribute the ProvideX programming language to end users.

• Advised customers on the use of, and diagnosed issues on multiple accounting packages including BusinessWorks, PFW and MAS90 in a call center environment.• Accurately tracked call statistics and case histories using the Vantive CRM.• Assisted IT in maintaining computers in the Call Center, updating software and hardware.• Designed interactive excel spreadsheet to help analysts maintain proper case histories.