Abraham Rogelio Vazquez Cortes Email & Phone Number

Zapopan, Jalisco, Mexico

Zapopan, Jalisco, Mexico

Zapopan, Jalisco, Mexico

Guadalajara Area, Mexico

Quality Program Manager for Personal Systems in the Customer Support Organization. - Lead continuous improvement projects using Lean-Six Sigma and PM methodologies. - Partner with stakeholders from Supply Chain, Field Operations and Contact Centers to drive cost saving programs across all WW Regions.- Drive tools and process adherence to ensure worldwide standardization and quality in our end-to-end CS operations.- Collaborate with developers to continuously innovate our tools, systems and metrics' dashboards.

Guadalajara Area, Mexico

• Accountable for overall product quality and sustaining through its life cycle: - Led the defect reduction strategies and yield improvement plans for the Switching and Routing BUs. - Supported Direct Fulfillment operations by driving production line performance and ensuring on time shipment. - Managed multidisciplinary teams to implement cost reduction initiatives. - Developed strategies to increase end-to-end line efficiency applying Lean Manufacturing concepts. - Engaged with suppliers to improve commodities' quality and reduce costs. - Accountable for validating Engineering Changes (ECO) and Deviations at partners' sites. - Collaborated in Quality Audits at multiple partners' manufacturing sites. - Engaged with customer support teams to help solve customer escalations and drive closure. • Engaged in New Product Introduction and Product Transfers, validating new product launch: - Collaborated with International and cross-cultural Product and Quality teams in early NPI activities. - Drove regional test order validation and approved First Article Inspection for any NPI/release. - Regional point of contact for DfM and BOM review with Product Operations teams. • Major achievements: - I exceeded Six Sigma goals for the Routing BU during the last three quarters I was in this role. - Led a green initiative to eliminate waste. Paper used to print licenses was reduced by over 50%. - Drove a scanning reduction strategy, improving assembly times by 20%. - Became a subject matter expert in Final Product Attribute Validation, OBA and Packaging processes.

Guadalajara Area, Mexico

• Developed the regional manufacturing test strategies for product quality sustaining: - Collaborated with Manufacturing Engineer to achieve Six Sigma metrics. - Co-led the defect reduction strategies and drove continuous yield improvement. - Supported debugging and root cause analysis. Validated implementation and effectiveness of corrective and preventive actions. - Regional owner of the test scripts for: Assembly, Final System Test and HIPOT. - Collaborated with Product Operations in continuously improving test scripts to reduce cycle times. - Supported Customer Service team by analysing customers’ complaints/escalations and driving resolution and preventive actions.• Engaged in multiple NPI and Product Transfers, enabling new sites’ capabilities and ramping up new products: - Introduced the new generation of Routers to one of our manufacturing partner’s sites in Mexico. - Collaborated with cross-functional teams to move the production of Switches from USA to Mexico. - Supported the transfer of the Collaboration BU North America demand from Poland to Mexico. - Engaged with Product Ops to assess test readiness, site capabilities and capacity for new products. • Major Achievements: - Became the SME in Virtualization, enabling universal test lines in 3 different manufacturing sites across Mexico. I trained other peers to implement the same initiative in other sites in Asia, USA and Brazil. - Collaborated with Central teams to eliminate Burn-In test from the modular Routing product family. Reduced test cycle times by 40%. - Increased the Routing production line efficiency by 20% by adapting the script to allow a leaner assembly flow. - Exceeded and sustained Six Sigma goals for two straight quarters in the Routing and Switching BUs. - Supported the regional recruitment strategies by engaging in University visits and recruiting fairs.

Guadalajara Area, Mexico

• Led the test automation of the TS3100 and TS3500 tape libraries within the Reliability, Availability and Serviceability (RAS) team in the Mexico Software Lab. - Developed testing procedures and strategies to assure quality in web interfaces. - Automated the manual test cases using IBM Rational and JAVA programming. - Frequently led the Agile meetings taking the role of the Scrum Master. - Actively helped and proposed ideas in hardware and software testing to assure quality in processes. - Collaborated with cross-functional teams and reported results to the area manager and to the global team in Tucson, USA. • Major Achievements: - I was among the best evaluated Jr Trainees from the group of the nearly 20 intakes after a two-week intensive programming, scripting and Agile course. - Reduced tape libraries' test cycle times by half.

Guadalajara Area, Mexico

• Optimized automation of the Fiat 500 roof assembly line in the Chrysler plant (Toluca, Mexico) - Helped troubleshooting and continuously improved the roof assembly line automation - Experience using Industrial PLCs (Siemens, AB), robots, networks, sensors, actuators and HMIs. - Supported manufacturing processes while working cross-functionally with Chrysler teams. - Collaborated with cross-functional teams at many hierarchical levels to guarantee assembly process quality, availability and reliability.

• Responsible for supporting student engagement and recruiting efforts for the Mechatronic Department: - Planned and executed strategic engagement activities and events for prospective Mechatronicstudents. - Participated in multiple University fairs, where I engaged with high school students and presented the Mechatronic academic offer. - Organised and prepared presentations and marketing material for future students. - Managed students and alumni personal data. - Researched and contacted International Universities to help students choose modules for their international exchanges. - Built relationship with different key areas and departments of the University to approach the prospective students and help them through the admission process.• Main achievements: - Achieved and exceeded the key target of student intake by more than 10%, being the highestnumber of new matriculated Mechatronic students in 5 years.

Mphil., Industrial Systems, Manufacturing And Management, 2:1

• Gained significant International working experience by completing 4 projects across different companies in the U.K. as a Jr. Consultant.

Certificate In Equity Finance, Finance, General

Bachelor Of Engineering (Beng), Mechatronics, 92.5/100

Activities and Societies: - Organizer and University representative of the 1st National Freescale Cup - Organizer of the 1st International.

International Exchange, Electric, Electronic And Computer Sc. Department, 2:1

Activities and Societies: Member of the Mexican Society • Focus in Mechanics, Electronics and Computer Science

Highschool Diploma, Physics, Mathematics And Computer Science